Functional Analyst

Microsoft Dynamics 365 CRM Functional Analyst – Shortcut JD

Client: CLIENT – Wallonia-Brussels Federation

Role: Microsoft Dynamics 365 CRM Functional Analyst

Language: French only

Work Mode: Hybrid – minimum 50% onsite

Core Requirements

• Dynamics 365 CRM
• Power Platform
• Functional Analysis
• Business Requirements Gathering
• AS-IS / TO-BE Process Analysis
• BPMN
• Business Stakeholder Workshops
• Requirements Prioritization
• Functional Solution Design
• User/Citizen Relationship Management (CRM)
• Agile / Scrum / Hybrid
• User Adoption & Change Support
• UAT / Testing collaboration
• Standard D365/Power Platform solutions over custom development

Key Stakeholders

• Business Users
• Project Manager
• Product Owner
• Solution Architect
• D365 Developers
• Testing Teams

Main Responsibilities

1. Gather & analyze business requirements.
2. Conduct stakeholder workshops.
3. Analyze AS-IS processes and design TO-BE processes.
4. Model processes using BPMN.
5. Translate requirements into D365 CRM / Power Platform functional solutions.
6. Prioritize standard functionality over custom development.
7. Work within Agile/Scrum or hybrid methodology.
8. Collaborate with PO, Architect, Developers and Test teams.
9. Ensure solution quality, consistency and user adoption.

🔑 Must-Have Keywords

D365 CRM | Power Platform | Functional Analyst | BPMN | AS-IS | TO-BE | Requirements Analysis | Stakeholder Workshops | CRM | French | Agile | Scrum