Workplace Engineering Track Engineer

Description

Job Description: Job Title: Field Support Engineer Department/Account: Information Systems (IS) / Eurostar Office: Brussels 8, Place Marcel Broodthaers, 1060 Saint-Gilles.

Reports To: Field Services Manager Experience: 36months and above Job purpose • The Desktop Support Engineer role is to provide a single point of contact for end users to receive support and maintenance within the organization's end user computing environment.

• Delivering the highest level of support to end users ensuring the most cost-effective use of the business systems and allowing us to gain maximum return on the IT investment.
• This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers, ticketing machines, payment devices and scanners).
• The person will also help with troubleshooting problems (in person, by telephone, or via remote access) in a timely and accurate fashion • and provide end-user assistance where required & directed.
• On the job training will be given & over a period of time we will help develop your IT know-how in a corporate environment. The remit of the role includes the following under the supervision of Field Services Manager:
• Install, upgrade, support and troubleshoot Windows 10, 11, MacOSx, Microsoft Office and any other authorised desktop applications.
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.
• Install, upgrade, support and troubleshoot Windows based laptop, desktop and MacOSx • Install, upgrade, support and troubleshoot for Self Service ticketing machines, Chip and Pin payment devices.