Customer Success Manager
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At Tata Consultancy Services, strategic growth in the Retail & CPG sector is the cornerstone of my role as a Sr.
Manager.
With a keen eye for identifying business opportunities, I have successfully led initiatives that have culminated in a robust pipeline of
15 million euros annually. Partnering with cross-functional teams, I have enhanced customer service experience and stayed ahead of industry trends through comprehensive market research.
Previously, as an Engagement Partner, my efforts diversified TCS's business across multiple lines, securing deals that significantly bolstered financial performance. My tenure was marked by exceeding sales targets and contributing to a 20% uplift in quarterly revenue. The synergy between customer service excellence and strategic bid preparation
Service & Support Excellence
Project Management Office (PMO) & Governance
Contract & Supplier Management
Supply Chain & Logistics Operations
SAP Certified Associate - Project Manager - SAP Activate
Post Graduate Diploma in Computer Management (NIIT) with Java & .NET
