IT SUPPORT ENGINEER
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Looking forward for a challenging and significant career, to work in
Professional environment where I can enrich my skills and work towards the organizational goals. Patient-focused IT Administrator offering 10+years background driving quality improvements and coaching staff to reach full potential. Experience in supporting
Investment Banking/financial environment .Strong organizational,
communication and multitasking abilities. Expertise in managing IT records, evaluating staff performance and developing continued care plans.
Jun 2022 - Mar 2023
Ahana Hospitals, Madurai
Lead and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integration.
Oversaw on-site IT engineer dispatch plans, creating per-defined response scenarios for common malfunctions and service call types.
Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
Oct 2017 - Jun 2022
Mobile Bazaar, Madurai
Managed administrative tasks such as maintaining customer service logs and internal service records.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Scheduled service calls according to customer location and urgency of need. Walked clients and internal staff through troubleshooting steps to resolve common software issues.
Performed onsite installation, modification and maintenance of systems and equipment.
Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
Repaired and calibrated systems and equipment post-installation.
Examined faulty equipment, interpreted reports and analysed customer complaints to diagnose equipment malfunction.
May 2009 - Sep 2017
Connoisseur Investment Pvt Ltd-Madurai
Diagnosed and resolved hardware and software issues. Monitored networks and network devices to resolve technical problems quickly.
Resolved & escalated issues with knowledgeable support and quality service.
Planned and implemented upgrades to system hardware and software.
Diagnosed and executed resolution for network and server issues.
Bachelor of Engineering : Computer
SACS MAVMM ENGINEERING COLLEGE, MADURAI In Sacs Mavmm Engineering College with 60% Aggregate.
2005
SBOA MATRICULATION HR SEC SCHOOL, MADURAI
Standard XII with 72% Aggregate
