Christophe Verhoeven

Motivated IT Support Engineer with experience in first- and second-line support within an enterprise environment. Strong background in Microsoft 365 administration, endpoint management, and identity and access management. Passionate about solving technical challenges, improving user experiences, and implementing secure and efficient IT solutions.

Certified in Microsoft Identity and Access Administration (SC-300) and Endpoint Administration (MD-102), with hands-on experience supporting business users and managing Microsoft cloud services.

IT Support Engineer - Ravago - Arendonk, Belgium

(2021-10)

• Provide first-line and second-line IT support for end users.
• Troubleshoot hardware, software, and Microsoft 365-related issues.
• Manage user accounts and permissions within Microsoft environments.
• Support endpoint management and device lifecycle processes.
• Participate in IT infrastructure and technology improvement projects.
• Maintain documentation and support procedures.
• Collaborate with internal teams to resolve technical incidents and service requests.

HBO - System and Network Administration - Thomas More Geel (2019-09 - 2022-06)