Professional Experience:
Thon Hotel Brussels City Center
Qualification: 4 star
# rooms: 454
F&B: 1 restaurant, 1 bars, 11 meeting rooms with cap. of 300 pax
Place de l’Indépendance, B.P. 1017 / Libreville / Gabon
Function – Operations Manager
Period: 06/2023 – 12/2023
Achievements:
- Daily operational supervision of housekeeping department, front office department, MICE department, F&B department and duty manager
- Succesfully coaching of newly appointed managers for F&B deparment, FO department and housekeeping department
- Actively participating in a new human ressources project aimed at increasing the well being of all employees
- Succesfully coordinating residential conferences for up to 300 pax
- Assisting the general manager in the completion of the anual budget
- Assisting the general manager in setting up and presiding regular HOD meetings
- Assisting the General Manager in setting up and presiding regular meetings with union representatives
- Supervising the implementation of new interactive televisions for all rooms
- Preparation of creation of live coocking stand together with F&B manager and head chef
- Finetuning cost control structure allowing efficient controll over all invoices related to different department under my supervision
- Improving and supervising overall hygiene conditions as per industry standards
- Hotel results:
- Average occupancy of 83%
- Average annual Food Cost of Sales of 32%
- Average annual Beverage Cost of Sales of 25%
- Reaching top position of guest review platform for the area
- breaking monthly revenu records
Hotel Le Cristal (opening of hotel)
Qualification: 4 star deluxe
# rooms: 46
F&B: 1 restaurant, 2 bars, 2 meeting room
Place de l’Indépendance, B.P. 1017 / Libreville / Gabon
Function – General Manager
Period: 06/2013 – 02/2022
Achievements:
- Operational setup of all departments of the hotel
- Adapting strategy and operations to the economically and politically challenging climate
- Optimizing the operational setup of the hotel and restaurant
- Supervising the conception and construction of and additional multifunctional meeting room of 50 pax
- Safeguarding margins by running the entity in a cost-effective way
- Creating a comfortable working environment in cooperation with union representatives, resulting in minimal turnover
- Supervising and improving timely financial reporting
- Improving and supervising overall hygiene conditions as per industry standards
- Updating the quality and diversity of food & beverage offering
- Maintaining the property in a pristine condition
- Defending the interests of the management company, the owner, the employees and clients with integrity and success
- Establishing and maintaining excellent relations with governmental institutions
- Achieving budget objectives for 8 years
- Maintaining the number 1 ranking on tripadvisor for 8 years
- Hotel results:
- Average annual occupancy of 97%
- Average annual GOP of 20%
- Average annual Food Cost of Sales of 34%
- Average annual Beverage Cost of Sales of 28%
- Achieved guest satisfaction of 95% year on year
- Putting in place a successful strategy to face the recent COVID pandemic
Hotel Grand Karavia (opening of hotel)
Qualification: 5 star
# rooms: 197
F&B: 1 restaurant, 3 bars, 3 conference rooms (cap. 300 pax)
5, Route du Golf / Quartier Golf / Lubumbashi / Democratic Republic of Congo
Function – Deputy General Manager in charge of the Rooms Division
Period: 09/2009 – 01/2013
Achievements:
- Setup of rooms division department
- Established and maintained excellent relationships with local and national business society and government
- Managed the changeover of the Property Management System
- Conception and implementation of appraisal system
- Assisted the General Manager in the day-to-day operations of the hotel
- Managed the hotel in absence of the General Manager
- Hotel results:
- Increased occupancy by 15% year on year
- Increased rooms revenue by 18% year on year
- Increased conference revenue by 35% year on year
- Achieved guest satisfaction goal of 85% year on year
Memling Hotel
Qualification: 5 star
# rooms: 180
F&B: 2 restaurants, 2 bars, 2 conference rooms (cap. 250 pax)
Avenue de la Gombe / Kinshasa / Democratic Republic of Congo
Function– Rooms Division Manager
Period: 01/2009 – 06/2009
Mission: Upgrading the quality of service by analysing and improving procedures / Managing the changeover of the Property Management System
Achievements:
- Managed the changeover of the Property Management System
- Restructured the rooms division department
- Upgraded the existing procedures to a 5 star level
- Setup of sales channels
- Guaranteed an occupancy of 85%
- Managed rooms refurbishment with minimum impact on guest discomfort
Campanile Hotel Bruges
Qualification: 3 star
# rooms: 56
F&B: 1 restaurant, 1 bar, 1 conference room (cap. 50 pax)
Rue du Chasseur 20 / 8200 Bruges / Belgium
Function – General Manager
Period: 01/2008 – 12/2008
Achievements:
- Managed the changeover of the Property Management System
- Restructured the housekeeping department
- Setup of sales channels
- Implemented a yield management strategy
- Established and maintained relationships with national and international travel agents and tour operators
- Increased occupancy by 6%
- Increased overall revenue by 9%
Campanile Hotel Vilvoorde
Qualification: 3 star
# rooms: 100
F&B: 1 restaurant, 1 bar, 1 conference room (cap. 50 pax)
Luchthavenlaan 2 / 1800 Vilvoorde / Belgium
Function - Assistant General Manager
Period: 03/2006 – 01/2008
Achievements:
- Trained and coached employees of the Front & Back Office and F&B department
- Managed the changeover of the Property Management System
- Upgraded the existing procedures
- Managed the hotel in absence of the General Manager within a challenging business environment
- Guaranteed an annual occupancy of 85%
- Achieved guest satisfaction goal of 90%
