Functional analyst process & data at Vlaamse Overheid (2021-10 – Present)
- Translating business requirements into functional documentation as part of the roll-out of the new e-portal for citizens (NARIC)
- Setting up data management & analytics
Business analyst & process manager at Solutions30 (2021-02 – 2021-10)
Analysis and projectmanagement for the fiber roll-out project in Belgium:
- Requirements analysis via workshops for developing e-portal, survey tool, GIS-platform & construction tool.
- Business process modeling
- Process optimization
- Vendor selection process & configuration of purchased software
- Coaching junior business analyst
Business developer retail at TUI (2017-01 – 2021-01)
- Translating stakeholder needs into business requirements
- Analyzing and describing bottlenecks and opportunities within the processes
- Responsible for the implementation of new functionalities: test coordination, documentation, communication and training
- Maintain and optimize current reports
- Development of reports and analyses in Cognos and Excel
- Setting up of annual targets and KPIs
Marketing analyst at Suez (2016-03 – 2016-12)
- Development of data models on acquisition, retention, pricing,...
- Reporting and analysis to support marketing and sales
- Setting up dashboards and infographics
Business analyst at Belfius (2015-01 – 2016-03)
- Identifying, analyzing and specifying the business requirements
- Analyzing and modeling business processes
Business analyst retail at TUI (2012-08 – 2014-12)
- Development and optimization of the CRM/dossier system: business requirements, link between IT and business and training of end users
- Reports: analysis of customer data, products, sales,…
