Flore Tueguem

Trilingual administrative professional (French, Italian, English) with 15+ years of experience in institutional and public-sector environments. Skilled in agenda management, workflow coordination, document preparation and follow-up of complex administrative files. Reliable, organised and solution-oriented, with strong experience in managing information flows, supporting planning activities and ensuring procedural compliance in demanding, policy-driven contexts.

Administrative assistant at Italian Trade Agency - Embassy of Italy (2024-10 – 2025-08)

Administrative assistant supporting institutional operations at the Embassy of Italy

• Coordinated agendas, meetings and internal workflows, ensuring timely follow-up of priorities and deadlines.
• Managed correspondence and documentation through electronic systems (GED), ensuring accuracy, traceability and smooth information flow.
• Prepared official documents, reports and internal notes supporting planning and decision-making.
• Provided daily administrative and financial support, contributing to compliant and efficient file management.
• Supported coordination with institutional partners and contributed to the monitoring of ongoing activities.
• Handled sensitive information with discretion, reinforcing the reliability and professionalism of the service.

Administrative Officer at Gruppo Marta - Municipality of Rozzano (2022-05 – 2024-05)

Administrative officer managing multi-municipality projects and administrative coordination

• Coordinated multi-municipality projects involving 11 local authorities and social services.
• Monitored deadlines, prepared planning documents and ensured follow-up of administrative actions.
• Managed correspondence and data through SICRAWEB and ensured consistency of information flows.
• Contributed to project monitoring using JIRA and supported reporting activities for internal and external stakeholders.

Integration Programme Coordinator (SPRAR PAVIA PROJECT) at Villaticinum, L'Alternativa - Municipality of Pavia (2014-01 – 2022-05)

Integration programme coordinator managing complex files and institutional coordination for integration programmes

• Coordinated integration programmes with local authorities, the Prefecture and partner organisations.
• Monitored programme progress and individual pathways, ensuring compliance with regulatory frameworks.
• Prepared administrative reports and structured complex files for institutional use.
• Entered and updated data in the SPRAR database, ensuring accuracy, consistency and reliable reporting.
• Ensured confidentiality in handling sensitive information and maintained accurate records.
• Facilitated cooperation between stakeholders and supported the planning of activities and services.

IT Helpdesk Agent at Wind Infostrada (ECARE) (2010-09 – 2013-09)

IT helpdesk support providing first-level technical assistance and administrative support

• Provided first-level support and handled user requests.
• Opened and followed up tickets using SIEBEL and REMEDY.
• Provided administrative support: data management, report preparation, and document processing.

Master's degree in Immigration, Gender, Family models and Integration Strategies – University of Pavia (2012-04 – 2013-04)

Master's degree in Economics, Finance and International Integration – University of Pavia (2009-10 – 2012-04)