Network Engineer at Self-employed/Multiple Customers (1993-01 – 1996-12)
Customers: Coca-Cola, Glaverbel, TNT, UPC
- Team leader for installing Novell and NT server systems.
- Performing network design on Cisco, UB, Xylan, Shiva, Bay Networks.
- Implementing network projects on Cisco, UB, Xylan, Shiva, Bay Networks, and IBM Networking.
- Managing large Pan-European networks for Coca-Cola, KBC,...
Network Supervisor at Getronics (1996-01 – 1998-12)
- Responsible for network field operation and 3rd line support.
- P&L Responsibility for the department (42 people)
Operations Manager at Anixter (1998-01 – 2000-12)
- Vice global ops manager for network field operation and 3rd line support
- Project manager for the setup of a global network support organization in 14 countries
- ISO 9001 contributor: writing of service delivery procedures and member of the board.
- Designing, implementing and supporting very large global customer service solutions.
- P&L Responsibility for 3 countries
- Cisco, Xylan, Bay Networks escalation support.
Network Architect & Business Manager at France Telecom (2000-01 – 2002-12)
- Technical project manager implementing the Cisco-Juniper IP-Backbone
- Global team leader and Level 3 support on all IP products
- Architect & Lead engineer for the technical rollout of the first Dutch MPLS backbone
- Technical SPOC for the integration of Global One and Equant networks.
- Business & market Analysis of triple play solutions.
Network Operation & Optimization Manager at Fujitsu Services NL (2002-01 – 2007-12)
- Lead Architect for new network services.
- Writing Procedures and Service descriptions for almost all current network related offerings.
- Network Optimisation Manager for national airline KLM.
- Network Optimisation Manger for international account BP covering 24 countries.
- Main Architect and Technical-Operational Manager for the Fiber to the Home project, introducing next generation network services to 1,5 million homes in the Netherlands.
- Main Architect for Abu Dhabi Taqa Energy, creating a strategic and technical solution permitting a flexible company acquisition structure.
- Manager of the Operational network management platforms in Fujitsu NL.
- Responsible for customer satisfaction improvement through the setup of internal improvement plans.
- Winner of a Customer Award for 'customer focus and going beyond the normal borders.
Global Delivery Centre Operations Manager at Fujitsu Services NL, secondment to Fujitsu in Kazan (Russia) (2007-01 – 2008-12)
- Creation of a new offshore business unit in Kazan that performs various application and infrastructure tasks.
- Standardized and consolidated service delivery across the Global Delivery Centre, reducing cost.
- Full Operational and HR responsibility for over 200 people also covering performance management.
- Day-to-day management of the complete operation.
- Development and management of the standard KPI's across the GDC.
- Development of the standard Communication packs, facilitating communication between SDU's.
- Development of business cases, internal and external.
- Winner of an Internal Award for developing the Kazan location.
- Development of the ISO27001 project, key contributor to several Chapters.
- Development of Business Continuity / Disaster Recovery policies for ISO certification.
- Transformation of the current business model into a more competitive one.
- Facilitating new business into the Global Delivery Centre.
- Promoting and giving various presentations covering offshore and what it brings to the customer.
Lead CSA/TPM at Fujitsu Services NL (2008-01 – 2009-12)
- Technical Project Lead for the BP Rotterdam (Nerefco) network transition.
Engie L3 NOC at NTT Belgium (2010-01 – 2022-12)
- Operational support for Engie Network Management department, managing a wide variety of network and system equipment.
Network and security management at Brussels City network and security team (2022-01 – Present)
- Operational support for 300 locations of the City of Brussels Network Management department, managing a wide variety of network and system equipment, a lot of troubleshooting on the ISE for AP and endpoints, deploying new Fortinet firewalls, we supported also Palo Alto, F5 ASM and captive Portal
