Enterprise Security & Governance Lead | Local Guard Force Coordinator at U.S. Department of State – U.S.
Embassy
Brussels (2017-07 – 2025-07) • Led multi-site physical security operations across 9+ facilities, coordinating security systems, infrastructure changes, and site services to keep operations secure, safe, and compliant during transformations and new deployments.
- Directed daily security operations for 126+ staff across multiple buildings, balancing incident response and service continuity with longer-term improvement initiatives in a high-compliance environment.
- Established governance routines (control rooms, dashboards, recurring reviews) to monitor security service levels, escalate risks, and align local site priorities with regional and corporate security objectives.
- Partnered with senior leadership, facility owners, external authorities, and security vendors to plan and sequence security-related change initiatives, clarifying scope, risks, dependencies, and expected outcomes for each site.
- Acted as central coordination point between operational teams, contractors, and support functions, translating complex technical and security requirements into clear workplans, briefings, and communications for all stakeholders.
- Prepared security, risk, and operational status reports and decision notes for leadership, enabling risk-based decisions on timelines, investments, and trade-offs during major infrastructure and process changes.
- Facilitated cross-functional workshops and coordination meetings to align stakeholders, resolve conflicts, and secure buy-in for new security controls, procedures, and ways of working across multiple locations.
- Supported commissioning of new command-center, security system, and infrastructure projects by coordinating test plans, validating system performance in real-life scenarios, and confirming that security and safety requirements were met before go-live.
- Led operational readiness reviews covering people, process, and technology, ensuring guard staffing, training, SOPs, and contingency plans were in place prior to the introduction of new tools, services, or layouts.
- Designed and documented security operating procedures, quick-reference guides, and reporting templates to help front-line teams adopt new systems and workflows consistently across sites.
- Provided on-the-ground coaching and support during rollout of new security capabilities, collecting feedback, identifying adoption blockers, and feeding lessons learned into continuous-improvement actions.
- Managed performance of a multi-site security and services contract using SLAs, KPIs, and structured business reviews to drive compliance with quality, safety, availability, and security targets.
- Coordinated vendor activities during security system installation, infrastructure transition, and steady-state operations, ensuring work was planned and executed with minimal disruption to critical business operations.
- Led audits, inspections, investigations, and root-cause analyses after incidents or performance deviations, translating findings into concrete corrective-action plans and tracking implementation to closure.
- Identified process, tooling, and coordination gaps across sites, proposed pragmatic security and operational improvements, and followed through on implementation to improve service reliability and stakeholder experience.
- Developed structured security procedures and documentation sets (SOPs, checklists, incident reports) to support operational readiness, maintenance coordination, and infrastructure integration across multiple locations.
- Produced operational and compliance reports for senior management, consolidating security and performance data from different sites to highlight trends, emerging risks, and optimisation opportunities.
- Assessed operational and security risk exposure associated with infrastructure and access changes, recommending mitigation measures and prioritising actions based on impact and likelihood.
- Captured and shared documentation, asset information, and lessons learned from major changes and incidents, building a reusable knowledge base to support future transformations and improve resilience.
Security
Operations & Compliance Officer at Securitas Belgium (2016-01 – 2017-03) • Operated within a high-compliance, regulated security environment, supporting access control, incident response, and emergency procedures.
- Gained foundational experience in audits, SOP adherence, and authority coordination.
Key Account
Coordinator – Automotive Supply Chain at DHL Global Forwarding (Brucargo) (2013-01 – 2014-12) • Coordinated time-critical automotive supply chains across EU–MENA routes.
- Worked closely with customs, handlers, and compliance stakeholders to ensure secure, traceable, and SLA-driven operations.
- Built early exposure to supply-chain risk, compliance, and operational resilience.
