Jacques Cadelis

Extensive experience in end user support Training new users in the office Work closely with Corporate IT helpdesk US

Senior IT Support Specialist at Arnold & Porter LLP (2010-07 – 2026-07)

• Extensive experience in end user support
• Training new users in the office
• Work closely with Corporate IT helpdesk US
• Contact with vendors for PC orders, cabling and Internet contracts
• Support on Laptops, printers, iPhone, Cisco IP phones, AirWatch
• MFA setup, Microsoft Azure Portal and Zoom portal
• Experience in performing user administration in MS Active Directory
• Installation and maintenance of Remote access, Global Protect VPN
• Competency in call center tracking tools like Service Now
• Apply advanced problem solving skills

Senior Regional IT Support Specialist EMEA at PDI (2004-09 – 2009-12)

• Provide IT (1st, 2nd and 3rd level) support to EMEA region
• Work closely with Corporate IT helpdesk at US
• Handle all IT related issues in each local EMEA office
• Setting up and maintaining local workplace, including laptop/monitor/printers/mobile phones/Blackberry
• Administration of mailbox, user and computer accounts
• Support of day to day IT related issues for users
• Installation of network equipment like switches, routers, server
• Solve incidents by remote connection
• Contact with IT vendors for PC orders, cabling and Internet
• Travel to US all EMEA countries for network/office installation
• Management of PC stock

Computer Consultant Service Engineer at Econocom (1998-01 – 2004-12)

• 2ndl evel support, on Windows XP / 2000 / NT administration, TCP/IP and networking problems
• Creation of a technical User Guide iPAQ Pocket PC
• Manual Installation of software and support on all applications

Technical Support at CompuServe (1996-01 – 1998-12)

• IT Trainer and coordination of Call center agents
• Tracking incidents, complaints and Escalations

Bachelor of Technology in Telecommunication Engineering – Pondicherry University (2000-01 – 2000-12)