Jaya Ravi Kumar Pudi

18 Years if Experience with multiple roles on ITSM, ITOM and ITGRC, SecOps solution. As a ServiceNow Architect working on Solution Design for client requirements and provide solution for complex problems.

A ServiceNow Architect with Certified Implementation Specialist - ITSM, ServiceNow Certified System Administrator and ITIL V3 Foundation certified with 18 years of work experience in the IT industry providing ITIL process and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM, ITOM and ITGRC ServiceNow, BMC Remedy Suite of Products. Functioning as a ServiceNow Solution/Technical and Platform architect, Project Lead, Business Analyst, SME and Team Lead for the past 9 years working on Strategy, Product Road map, Technical Pre-Sales, RFP, Solution Design, Business Analysis, Functional, Technical Design, Impact Analysis, Implementation, Maintenance and Support activities, Upgrades and Migrations of ServiceNow ITSM, ITOM and ITGRC.

• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist – ITSM
• Trained in ServiceNow ITOM (Discovery, Service Mapping and Event) Suite 
• Trained in ServiceNow SecOps (SIR and VR)
• ITIL Foundation V3 certified
• BMC Remedy ARS Foundation and Remedy ITSM 7.5 Administering 
• BMC Atrium CMDB 7.5 Administering and BMC SLM Basic
• BMC Analytics and Dashboards for BSM 7.6.03