Matteo Toggia

Coordinates and manages the technical and logistical organization of an event in the theater. Supervise operations to ensure the smooth running of the project (safety,human resources,..) Welcome and greet clients in the hotel.

EVENT ASSISTANT DIRECTOR & FRONT DESK - Choux de Bruxelles

(2025-01 - 2026-12)

• Coordinates and manages the technical and logistical organization of an event in the theater.
• Supervise operations to ensure the smooth running of the project (safety,human resources,..)
• Welcome and greet clients in the hotel.
• Arrange and provide adminstrative support (emails,..)

RECEPTIONIST - Ibis Hotel***

(2024-01 - 2025-12)

• Manage front desk operations including guest check-in and check-out.
• Collaboration with housekeeping and hotel staff to address client concern and ensure guest satisfaction.
• Manage room reservations and bookings by phone/Mail.
• Provide guests with information on the city and the cultural events.

OFFICE MANAGER & EVENT - Entso-E (European association)

(2022-01 - 2023-12)

• Organising logistics related to onboarding new colleagues.
• Point of contact for external and internal people in order to correct use of digital IT applications (GoBright,..).
• Providing logistic support during internal events (contact the speakers,catering...).
• Resolving troubleshooting and technical issues in the company with external experts.
• Responsible for the well being in the office

CUSTOMER SUPPORT SPECIALIST (Senior) - Moody's Analytics

(2017-01 - 2020-12)

• Communicate with clients and respond to requests and inquiries (CRM System) and analysis of financial statements.
• Responsabilities include client support, liaison with regional offices worldwide and quality monitoring.
• Establish cross-functional communication with all area involved with the product.
• Identify and solve problems related to the company software (quality control).

Bachelor - Public Relations - HELB ilya prigogine (2013-01 - 2016-12)