Pascalino Berghmans

I combine a keen eye for process improvement with a passion for delivering long-term, measurable impact. I have gained experience in digital transformation, data governance and AI based applications though various clients. Strong expertise in designing (Bpmn) workflows, monitoring, and optimizing end-to-end business processes to increase operational efficiency and reduce costs.

By being closely involved in the implementation phase and leading test and roll-out processes, I ensure a seamless connection between the IT solution and the business objectives.

Senior IT Business Process Analyst at Ag Insurance (2024-01 – 2025-08)

Strategic objectives translating into an executable backlog, with a focus on delivering working software in stages concerning a Referential portfolio of applications. Optimizing Dora compliant applications functionality and implementing new functionality for internal Call Center.

• Mapping workflows (Bpmn with tool Sparx Enterprise Architect)
• Active coordination between solution architects and developers
• Manage backlog in Jira
• Recommend process improvements
• Coordinating the transition from development to go-live, including integration testing and release validation

Senior IT Business Process Analyst at Athora (2023-06 – 2023-12)

Strategic analysis KYC and AML flows inside acquisition bank NN towards a focus on delivering working migration of KYC flows in stages in Athora

• Gap Analysis of KYC flows of Bank NN and Athora
• Documenting workflows
• Managing external suppliers
• Coordination with architects on security and data resilience

Senior IT Business Process Analyst at Axa Insurance (2022-04 – 2023-04)

Strategic roadmap translating into an executable backlog, with a focus on delivering the migration of the Nas data flows towards a Cloud environment (Data Governance)

• Workshops and alignment with Dpo officers from each department
• Mapping workflows (Bpmn with tool Sparx Enterprise Architect)
• Documenting workflows
• Active coordination between solution architects and developers
• Manage backlog in Jira
• Recommend process improvements
• Coordinating the transition from development to go-live, including integration testing and release validation

Senior IT Business Process Analyst at Riziv (2019-11 – 2022-02)

Strategic analysis and planning for phase 1 of E-ticket

• Documenting workflows
• Managing external suppliers
• Gathering business requirements
• Creation of strategic roadmap
• Workshops with stakeholders
• Action plan creation
• Coordination with architects and developers

Senior IT Business Process Analyst / IT Integrator at BNP Paribas (2018-04 – 2019-10)

Defining strategy of new tools and replace old and not optimal working tools. Application management of internal tools used in all departments and offices. Optimised the productivity by 20% by replacing manual process with new tool.

• Documenting workflows
• Managing external suppliers
• Setting up workshops and demo's with external suppliers
• Reduce operational risks
• Active coordination between solution architects and developers
• Manage backlog in Jira
• Recommend process improvements
• Coordinating the transition from development to go-live, including integration testing and release validation

IT Business Process Analyst at Flemish Government (2015-01 – 2017-12)

Digitalisation of paperwork inside the ministry cabinets. Translating the strategy roadmap into an executable backlog, with a focus on delivering working software in stages.

• Training and guiding workshops
• Mapping workflows (Bpmn with tool Sparx Enterprise Architect)
• Documenting workflows
• Reduce operational risks
• Active coordination between solution architects and developers
• Manage backlog in Jira
• Recommend process improvements
• Coordinating the transition from development to go-live, including integration testing and release validation

IT Business Process Analyst at Proximus (2011-05 – 2014-12)

Strategic objectives translating into an executable backlog, with a focus on delivering working software in stages concerning internal management tools of Proximus.

• Documenting workflows
• User Manual creation
• Active coordination between solution architects and developers
• Manage backlog in Jira
• Recommend process improvements
• Coordinating the transition from development to go-live, including integration testing and release validation
• Reduce operational risks

Informatics & Analysis – Hohan (University Ghent)