Stephan Franck

Owner - ICT Governance, Service Integration & Management, Business and Management Transformation Consulting, Technological or Strategic Council member / contributor

Active as (interim) CIO-CTO-COO or n-1 dealing with :

• Strategic alignment :

Target Operating Model analysis & design

Digital transformation & organizational change

Roadmap portfolio / program / change management :

Biz, Client, QRCC, Service Models, Cloud, Sourcing, HR & Finance

M&A's and Carve-outs

• pure process Mgmt / improvement / implementation :

In/Outsourcing, RfP & Bid management

SIAM / MSI (multi-sourcing/supplier integration)

E2E Service Governance, Architecture & management :

UX Customer Journey, Service Catalog & SLR, Business (process) Architecture, Enterprise Service Architecture, Enterprise Technological Architecture, Supplier Journey

ITSM & governance Tooling & Reporting

Data/case exchange, monitoring, AI, datalakes-DWH-BI, knowledge mgmt.

DevSecFinOps

Activity based costing : work instructions, workloads, FTE’s, organogram

ITIL v2-4 & Cobit 5

• Portfolio / Program / Project management

Stakeholder, dependencies & people management

Scope, budget, timeline management

Prince2, PMbok, Waterfall, Agile, Scrum, Kanban, Kaizen, Lean

ADKAR

Proximus Global - ITSM gap analysis & transformation roadmap for merger & strategic growth

ASTRID – Program & Change manager Strategic NextGen Telco Innovation & SIAM Transformation w/ extensive outsourcing

Klinkers Electronics – Transformation / Change Manager : Service Center Operations, Sales & Project mgr

City of Brussels - Sr. Program manager BRUCITY new administration center De Lijn - Interim Head of SAP ERP Solutions division

Notariaat VGV – M&A cosnultant

SWAROVSKI – PoS design, build, setup

BNP PariBas Fortis - Delivery Scrum of Scrum Master Cloud Transformation Program

NiNaNo - Start-up coach and project manager of a Baby Nursery

Vlaamse overheid - ITIL Process & Service Management Implementation Coach

Baloise Insurance - Program mgr biz process transformation FSMA compliance

FindOut - AI startup

IKO Europe - Interim Organizational Change Manager Europe (legacy ERP platform migration)

Eandis - IT Strategy & Governance Implementation (PL + COBIT Consultant)

Telenet - M&A Integration Program & BU Portfolio Manager and Deputy Director for b/u Hostbasket

Proximus / Telindus

Bid Program / Transition / Transformation Manager & Sr. Service Architect for Mergers & Acquisitions and large outsourcing projects :

. Vlaamse Overheid – setup service company, bid won w/ HP

. Belfius - DTS M&A case w/ IBM

. NATO - ANWI w/ Cassidian-EADS / Lockheed-Martin / Serco / Thales

. EuroControl w/ Osiatis

. European Commission - NUPS w/ Getronics

. BNP-Paribas-Fortis

. FedICT

B. BRAUN Medical - CIO BeNeLux a.i. (BNL org., mgmt. & ERP merger program )

FAGG-AFMPS-AFMPS - Carve-out Transition Manager - ICT organization & ITIL startup, in/out-sourcing

IBS Technology & Services - COO & Reorganizational Change Manager (ERP software supplier)

MERCATOR - Interim Program Manager : outsourcing transition & DRP kickoff

EUROCLEAR - Interim/crisis management as Initiative Project Leader & Quality Manager DRP

MARSH nv - sr. executive: IT Manager (local-cio) & Facility Manager

MAXIMA nv (Speed² & Exell) - After Sales Service & Support Engineer for the Apple Computer BU management, project, supplier, contract & technical consultancy :

. De Meester real estate broker

. KBSC sports club

. several medical practices, schools & retail stores

. Polygon pre-press company

. Jan Valgaeren insurance broker

. De Wispeleir insurance expertise office

…

1983 - 1988 Modern Humaniora – ASO Science-Math; Sint-Jan Bergmanscollege Antwerpen - Merksem.

1989 - 1993 Master in Engineering : Electro-Mechanics, option IT & CAD/CAM; Katholieke Industriële Hogeschool Antwerpen (KdG - UA).

1993 - 1995 Master in Safety Engineering - Head of VGV level 1, Vrije Universiteit Brussel, certificate.

1995 - 1996 Entrepreneurs license as Court Expert / Estimator / Advisor in Real Estate, CMO Antwerpen.

2006 - 2008 Master in Computer Auditing, IT Assurance & Governance (GRC, based on COBIT 4.x), University of Antwerp Management School, faculty of Applied Economics, division ICT management.

2009 Real Estate Energy Expert, EPC type A residential, Vrije Universiteit Brussel.

2010 Bloso Sport Initiator, Vlaamse Trainers School (coaching, pedagogics & didactics, sport injuries & first aid)