ICT Governance & Service Management Consulting
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Owner - ICT Governance, Service Integration & Management, Business and Management Transformation Consulting, Technological or Strategic Council member / contributor
Active as (interim) CIO-CTO-COO or n-1 dealing with :
Digital transformation & organizational change
Roadmap portfolio / program / change management :
Biz, Client, QRCC, Service Models, Cloud, Sourcing, HR & Finance
M&A's and Carve-outs
SIAM / MSI (multi-sourcing/supplier integration)
E2E Service Governance, Architecture & management :
UX Customer Journey, Service Catalog & SLR, Business (process) Architecture, Enterprise Service Architecture, Enterprise Technological Architecture, Supplier Journey
ITSM & governance Tooling & Reporting
Data/case exchange, monitoring, AI, datalakes-DWH-BI, knowledge mgmt.
Activity based costing : work instructions, workloads, FTE’s, organogram
ITIL v2-4 & Cobit 5
Scope, budget, timeline management
Prince2, PMbok, Waterfall, Agile, Scrum, Kanban, Kaizen, Lean
Proximus Global - ITSM gap analysis & transformation roadmap for merger & strategic growth
ASTRID – Program & Change manager Strategic NextGen Telco Innovation & SIAM Transformation w/ extensive outsourcing
Klinkers Electronics – Transformation / Change Manager : Service Center Operations, Sales & Project mgr
City of Brussels - Sr. Program manager BRUCITY new administration center De Lijn - Interim Head of SAP ERP Solutions division
Notariaat VGV – M&A cosnultant
SWAROVSKI – PoS design, build, setup
BNP PariBas Fortis - Delivery Scrum of Scrum Master Cloud Transformation Program
NiNaNo - Start-up coach and project manager of a Baby Nursery
Vlaamse overheid - ITIL Process & Service Management Implementation Coach
Baloise Insurance - Program mgr biz process transformation FSMA compliance
FindOut - AI startup
IKO Europe - Interim Organizational Change Manager Europe (legacy ERP platform migration)
Eandis - IT Strategy & Governance Implementation (PL + COBIT Consultant)
Telenet - M&A Integration Program & BU Portfolio Manager and Deputy Director for b/u Hostbasket
Bid Program / Transition / Transformation Manager & Sr. Service Architect for Mergers & Acquisitions and large outsourcing projects :
. Vlaamse Overheid – setup service company, bid won w/ HP
. Belfius - DTS M&A case w/ IBM
. NATO - ANWI w/ Cassidian-EADS / Lockheed-Martin / Serco / Thales
. EuroControl w/ Osiatis
. European Commission - NUPS w/ Getronics
. BNP-Paribas-Fortis
. FedICT
B. BRAUN Medical - CIO BeNeLux a.i. (BNL org., mgmt. & ERP merger program )
FAGG-AFMPS-AFMPS - Carve-out Transition Manager - ICT organization & ITIL startup, in/out-sourcing
IBS Technology & Services - COO & Reorganizational Change Manager (ERP software supplier)
MERCATOR - Interim Program Manager : outsourcing transition & DRP kickoff
EUROCLEAR - Interim/crisis management as Initiative Project Leader & Quality Manager DRP
MARSH nv - sr. executive: IT Manager (local-cio) & Facility Manager
MAXIMA nv (Speed² & Exell) - After Sales Service & Support Engineer for the Apple Computer BU management, project, supplier, contract & technical consultancy :
. De Meester real estate broker
. KBSC sports club
. several medical practices, schools & retail stores
. Polygon pre-press company
. Jan Valgaeren insurance broker
. De Wispeleir insurance expertise office
…
1983 - 1988 Modern Humaniora – ASO Science-Math; Sint-Jan Bergmanscollege Antwerpen - Merksem.
1989 - 1993 Master in Engineering : Electro-Mechanics, option IT & CAD/CAM; Katholieke Industriële Hogeschool Antwerpen (KdG - UA).
1993 - 1995 Master in Safety Engineering - Head of VGV level 1, Vrije Universiteit Brussel, certificate.
1995 - 1996 Entrepreneurs license as Court Expert / Estimator / Advisor in Real Estate, CMO Antwerpen.
2006 - 2008 Master in Computer Auditing, IT Assurance & Governance (GRC, based on COBIT 4.x), University of Antwerp Management School, faculty of Applied Economics, division ICT management.
2009 Real Estate Energy Expert, EPC type A residential, Vrije Universiteit Brussel.
2010 Bloso Sport Initiator, Vlaamse Trainers School (coaching, pedagogics & didactics, sport injuries & first aid)
