Steve Mitrione

Freelance IT Support Engineer with 6 years of experience in 1st and 2nd line support, onsite support, and system administration. Hands-on, adaptable, and service-oriented, with strong troubleshooting skills and experience supporting various clients in professional IT environments. Mechanic on the side.

Backup Onsite Support Engineer at Cegeka (2024-09 – 2026-09)

Providing on-site (Helpdesk/L2-L3) and remote support across multiple customer environments. Supporting 8 project (LN) and temporary projects. Providing technical support and training for colleagues and traveling across europe for customer interventions. Key Points: Service Now, MDM, Endpoint-T, Entra ID, Active Directory, Win10-11, SCCM.

Onsite Support Engineer at Consultgen (2024-04 – 2024-07)

Providing day-to-day technical support (L1-L2). Incident and service request handling through ServiceNow. Device enrollment and configuration using Intune MDM. Preparing and configuring PCs, smartphones, and tablets for new hires. Providing training to users on how to use mobile devices. Key Points: Key Points: Service Now, MDM, Active Directory, Win10-11, Endpoint-T.

Onsite Support Engineer at Bizztalent (2023-09 – 2024-02)

Providing on-site user support (L2), hardware replacements, and technical assistance across multiple locations on the client's network. Handling incidents escalated from 1st line, high-volume walk-in support. Preparing and deploying workstations. Key Points: MDM, ITIL-P, Active Directory, Strict Time Management.

Backup Onsite Support Engineer at Randstad Digital (2023-02 – 2023-08)

Providing technical support across three customer environments (L1-L2-L3). Supporting day-to-day user requests and incidents. Handling software and hardware problems with walk-in's. PC repairs, replacements and upgrades, installation and configuration of workstations. Support for network connectivity issues. Co-leaded a meeting room renewing project across HQ of a client. Key Points: Service Now, Bitlocker-M, Active Directory, Endpoint-T, Entra ID, Project assistant.

Onsite Support Engineer at Adecco (2020-01 – 2023-01)

Providing IT coverage across Adecco Belgium, with primary responsibility for new-hire on-boarding and off-boarding of IT equipment, delivering workstations, and day-to-day user support. Managing IT requests and tickets. Managing IT equipment and stock. Key Points: Service Now, SCCM, Scripting, Active Directory, Win10.

Associate's Degree in Advanced IT – Odisee University of Applied Sciences

High School Diploma; Secondary education (ASO) diploma in General