Ting Zhang

Highly motivated and rigorous professional with a solid experience in Customer Service, Logistics and Sales, strong financial and IT background. Looking for a position to bring to bear my analytical and problem solving skills and deliver concrete results through my technical knowledge, attention to detail and business acumen.

2023 

Data Analyst Intern Altavia Act 

Analysis of client data using Looker Studio and Google Big Query

2022

 Payment Specialist Huawei, Brussels In charge of payment receipt and processing for Huawei Europe

• Processing and posting of all incoming and outgoing payments

• Prepare new bills, apply payment to customer / supplier accounts

2022 

Logistics Specialist Sinotrans, Liège

• Collect and aggregate temporary workers timesheets data, check and validate payment file from the temporary agencies.

• Control of suppliers’ invoices and logistics invoices

• Checking CMR consignment notes and waybills and assessing freight conditions and customs clearance status for air; sea and railway cargos

• Report quantity of containers of customer products received to the team and record stock entries in ERP system.

• Prepare all documentation for truck loading, picking and packing list.

2021 

Client Relationship Ikea, Chengdu, China

• Planning of client delivery and customer relationship management

• Ensure the best possible customer experience ·

• Improve shopping process in all channels by monitoring and evaluating customers’ feedback

• Control, steer and follow up all operating costs and KPIs

2017-2018 

Language Camp Teacher Confucius Institute in Brussels-BCA

• Launched the Confucius kids multi-activity holiday program in Chinese

• Designed the program, teaching material and course outlines

• Responsible for the recruitment and training of new teachers

• Give introductory Chinese courses to school children

2012-2017 

Homemaker Brussels, Belgium

• Organize the household for a family of 4 with 2 small children

2009-2011 

School counsellor Ji De Bao school Chengdu, China

• Assist students in planning their learning and career development.

• Listen to students’ concerns about academic, emotional or social issues and help them solve their problems

• Liaise with students’ parents regarding course options

2008

Salesperson Versace Chengdu China

• Responsible for providing exceptional sales and customer service
• Initiate and build relationship through creative selling and use of client-book, mailings…
• Assist in the maintenance of inventory in the stockroom and selling floor
• Establish weekly sales plan and selling strategies

2006-2008

Commercial Assistant Cheng Jin Co., Chengdu, China

• Contact potential customers to promote software products
• Provide product information and advise customers
• Respond to customer queries and complaints appropriately

2002-2005

Manager Pizza Hut Chengdu, China

• Ensure top quality service provision through consistent supervision of team members
• Oversee all activities of the outlet to ensure top quality foods are delivered including scheduling, training and hiring of personnel
• Ensure adequate stock of supplies and maintain inventory
• Cash Management – Reconciliation of cash inflows and outflows

2022

BI & Big Data Consultant, Data analyst Technofutur Tic Belgium

2015

French course Alliance Française

2010-2011

Association of Chartered Certified Accountants (ACCA) Kaplan University certified for Financial Accounting and Management Accounting modules

2010

Certificate of Acupuncture Chengdu University of Traditional Chinese Medicine

2002

Bachelor in Economics, Management and Computer Science Chengdu University