AI Agent Solution Architect

• Ready to own the architecture and governance of an enterprise agent practice, from the first qualification decision through to production operations?
• Do you want to shape enterprise AI strategy by selecting and designing the right solutions for complex business challenges?
• Is your next step a customer-facing architecture role where you design secure, responsible, and scalable AI solutions at a global leader in software and cloud solutions?

Location: Sofia, Bulgaria | Reports to: Service Delivery Lead - Azure & DWP| Work Arrangement: Hybrid | Visa Requirements: Valid working visa for Bulgaria | Language Requirements: Fluent / professional English, written and verbal | Learn more: softwareone.com

As our new AI Agent Solution Architect you will lead the technical architecture, governance, and delivery approach for enterprise AI agent solutions within our Agent Factory practice. You will guide customers through platform decisions, security and data protection design, evaluation strategies, and complex AI implementations using Microsoft technologies. Working closely with strategy, security, and adoption teams, you will ensure Responsible AI principles are embedded from the start.

Key Responsibilities

• Own platform selection for enterprise AI use cases, choosing the most appropriate solution across Copilot Studio, Microsoft Foundry, Power Platform, automation, or search

• Lead discovery workshops to identify, challenge, and prioritize valuable AI and automation opportunities

• Define architecture, security, identity, data protection, integration, environment, and cost models for enterprise agent solutions

• Design evaluation frameworks, threat modelling approaches, and governance guardrails for AI deployments

• Oversee deployment strategies across development, test, and production environments while supporting change control and delivery governance

• Mentor engineers and contribute reusable architectures, patterns, playbooks, and delivery assets

Job Requirements

• Solid experience designing solution architectures on the Microsoft technology stack with production AI, conversational AI, or agent-based solutions
• Expertise across Microsoft 365 Copilot extensibility, Copilot Studio, Microsoft Foundry, and Power Platform solution design
• Practical application of Microsoft Cloud Adoption Framework principles within customer engagements
• Knowledge of Microsoft Entra, Conditional Access, least-privilege design, and Zero Trust security practices
• Experience with integration architecture, REST APIs, custom connectors, Azure-based AI workloads, and cost management and critically reviewing Python or C# code
• Ability to lead customer workshops, produce architecture deliverables, and guide scope, estimation, and governance discussions

What we offer

Our company benefits vary based on your location, but always include:

• Global company culture: we defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values)

• A mentor who supports your successful start and is at your side with advice and action

• President’s Club: recognition awarded by leadership and your peers

• Lifelong education: a variety of training and development opportunities

• Hire to Grow: we optimise our internal structures and feedback culture constantly to be your Employer of Choice, today and in future

Company description SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.