Azure Cloud Support Engineer

Why SoftwareOne? SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology.

At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here.

Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. The role Ready to take ownership of L1 Azure support and keep ServiceNow up to date? Keen to join a team where you can learn, grow, and solve challenges together?

Do you want to join a global leading software and cloud solutions provider?

Practical Information: Location: Sofia, Bulgaria | Reports to: Service Delivery Lead - Azure & DWP | Visa Requirements: Valid working visa for Bulgaria | Language Requirements: Professional English, written and verbal | Work Arrangement: Hybrid Learn more: softwareone.com As our new Azure Cloud Support Engineer, you will provide L1 Azure support for cases escalated by the helpdesk or handed over from LATAM/APAC teams. You will troubleshoot core Azure services and keep clear, accurate notes in ServiceNow to track progress and solutions. You will be part of a collaborative team that works together, shares knowledge, and supports one another to keep our Azure environments running smoothly.

Responsibilities

Troubleshoot VMs, VNets, Storage, basic SQL, pipelines Handle cases from helpdesk, regional handovers, and global active queue (daily rotation) Maintain detailed ServiceNow work notes after every action Join daily team calls to ask questions, share insights, and solve challenges together Escalate to L2/L3 with clear documentation and repro steps Run scripts/diagnostics when required (no scripting knowledge required) Collaborate with global teams for follow‑the‑sun support What we need to see from you Experience working with Azure services

Solid documentation habits and experience with ticketing systems (ServiceNow preferred)

Experience with Windows Server, with Linux experience considered a plus

Comfortable running scripts or commands when needed (no scripting required)

Willingness to take on unfamiliar cases and keep tickets moving forward

AZ-900 certification required, and AZ-104 is advantageous Benefits

Access to internal Azure sandbox for practice/replication

Microsoft instructor led and recorded trainings via our global MS platform

Certification vouchers provided

Learning paths supported by our Unified CSP partner status

Expectation to gain new certifications annually

Hybrid working model available

Follow company policy regarding WFH/office presence

Modern central office (central area, top‑tier building) Job Function Software & Cloud