Аccount Manager

About the role

🚀 ABOUT ПРАВЕН ИНТЕЛЕКТ

At Praven Intelekt, we’re not just building software — we’re changing the way legal professionals in Bulgaria work.

🎯 THE ROLE: Account Manager

We’re looking for an Account Manager to join our Customer Success team and help our customers get the most out of our AI-powered legal platform.

You’ll become an expert in the Praven Intelekt product and work closely with lawyers, law firms, and companies, guiding them from onboarding and adoption through renewal and identifying opportunities to expand their use of the platform.

This is an early-stage, high-ownership role. You’ll work directly with customers, founders, and teams across the company, helping shape how we build and scale our customer success function as we expand from Bulgaria into Central and Eastern Europe.

• Become an expert in the Praven Intelekt platform and help customers successfully adopt and use the product.
• Own the customer journey from onboarding through ongoing engagement and subscription renewal, including identifying upsell opportunities.
• Manage relationships with existing customers through regular meetings, check-ins, and customer interviews.
• Work closely with customers to understand their needs, collect feedback, and make sure they are getting real value from the platform.
• Act as the primary link between customers and the rest of the company, bringing customer insights back to product, marketing, and other teams.
• Track customer KPIs and build dashboards to monitor engagement, adoption, and business performance.
• Identify patterns, opportunities, and problems in the customer journey and turn your observations into actionable improvements.
• Work cross-functionally to improve our customer success processes as the company grows.
• Take ownership, identify what needs to be done, and move things forward without waiting for detailed instructions.

👥 WHAT WE'RE LOOKING FOR

• 0–1 year of experience in sales, operations, customer success, or another role involving direct customer interaction.
• Strong communication and interpersonal skills, with the ability to build trust and maintain effective relationships with customers.
• Familiarity with sales and productivity tools such as HubSpot, Notion, or similar platforms.
• A strong willingness to learn and develop in a fast-growing, early-stage startup.
• Excellent written and spoken Bulgarian and English.
• A proactive, hands-on mindset and willingness to take ownership.
• A legal education or familiarity with the Bulgarian legal and regulatory environment is a plus, but not required.

✨ WHAT SETS US APART:

• Hybrid work between your home and our office in Sofia.
• Competitive base salary aligned with the Sofia SaaS and technology market.
• Performance-based bonuses tied to measurable results.
• A meaningful equity package as part of the early team.
• Additional health insurance.
• Team events and off-site working sessions.
• Direct exposure to founders and the opportunity to learn how a high-growth startup is built and scaled.

🏛️ WHY JOIN US?

You’ll be joining the team at an exciting stage of our growth.

As one of the early members of the Praven Intelekt team, you’ll work directly with the CEO, CRO, and CTO, without layers of management between you and decision-makers.

Your work will have a visible impact on how we serve customers and how the company builds and scales from Bulgaria into CEE.

We’re looking for strong people who want real ownership, room to lead, and the opportunity to see the direct results of their work.

Our ambition is to become the leading legal AI company in Bulgaria and the launchpad for expansion across Central and Eastern Europe, setting a new standard for B2B SaaS in the region.

We’re building a team of ambitious builders who want to take on the next big challenge.

Ready to shape the future of legal AI? Apply now!