German Telesales representative

We are innovative technology company focused on the development of its iGaming Platform and unique variety of soft games both web and mobile-based. The company is B2B oriented and accomplishes the whole cycle, from the development of games to the support of our partners & end-users.

Established in 2013, with an office in Sofia, Bulgaria, our growing global team of highly skilled professionals offer our clients expertly developed software, a spectacular selection of games, comprehensive business solutions, achieved through our marketing, analytical, and support services, while still retaining the enthusiasm of industry pioneers.

We are looking for a motivated and customer-focused Telesales Representative to join our team. In this role, you will provide high-quality customer support across multiple channels while actively contributing to sales initiatives and outbound campaigns. You will play a key role in ensuring excellent customer experience, regulatory compliance, and revenue growth.

RESPONSIBILITIES

• Make outbound phone calls to existing and inactive players.
• Reactivate lapsed players through targeted offers and promotions.
• Convert contacted players into active and depositing players.
• Up-sell bonuses, reload offers, tournaments, and loyalty/VIP incentives.
• Build rapport and maintain positive relationships with players.
• Identify player needs and tailor offers accordingly.
• Meet daily, weekly, and monthly call and conversion targets.
• Accurately record call outcomes and player activity in the CRM system.
• Work closely with the Retention team to support ongoing campaigns.
• Follow all compliance, regulatory, and responsible gaming guidelines.
• Respect opt-outs, call restrictions, and player limits.
• Escalate responsible gaming concerns when necessary.

REQUIREMENTS

• Excellent communication skills in German.
• Good level of English is a must (additional languages are a plus).
• Excellent sales skills.
• Strong customer focus with a problem-solving mindset.
• Sales-driven attitude with the ability to meet and exceed targets.
• Comfortable handling outbound calls and proactive customer engagement.
• Well-organized, detail-oriented, and able to work within established procedures.

WHAT WE OFFER

Work-Life Balance:

• 32 days of paid annual leave.
• An additional vacation day to celebrate your birthday.
• Flexible work options: remote, hybrid, or on-site.

Health & Wellbeing:

• Comprehensive health and dental insurance with a luxury package.
• Food vouchers.
• Multisport card to keep you active and healthy.

Special Moments & Perks:

• Gifts for holidays and special occasions, including birthdays, weddings, and new babies.
• Corporate discounts to save on your favorite brands.

Workplace & Social Environment:

• A stunning office location with a breathtaking 360-degree view and free parking spots.
• Fun and engaging social events, including team-building activities and happy hours at the office.

Career Growth & Development:

• Opportunities for professional growth and career advancement within the company.

If you are interested in this opportunity, please send your resume in English along with a couple of sentences on why you want to join us on this position.

All applications will be treated in strict confidentiality. Only shortlisted candidates will be invited to an interview.