Information Technology Support Engineer (Contract)

We're hiring: Deskside Support Technician

📍 Sofia, Bulgaria | 🏢 Onsite, Monday to Friday | 📅 1-year contract with annual renewal

Laptop won't boot? VPN acting up? Conference room screen dark 5 minutes before the big meeting? You're the one who makes it right, and makes people's day in the process.

We're looking for a Deskside Support Technician to deliver hands-on technical support to a busy client campus in Sofia. You'll work independently, solve real problems, and be the friendly face of IT.

What you'll do:

✅ Troubleshoot and resolve intermediate-to-complex hardware and software issues

✅ Handle IMAC tasks, including break/fix, upgrades, and data migrations

✅ Set up and support conference rooms and deploy VoIP phones

✅ Own your tickets end to end, keeping users informed and meeting SLAs

✅ Partner with infrastructure teams and service providers to escalate and resolve issues

✅ Share your know-how and mentor fellow technicians

What you bring:

💡 12 months of desktop support experience

💡 A certification or equivalent (Microsoft Certified Professional is a plus)

💡 Hands-on experience with Microsoft 365, Windows, Cisco AnyConnect VPN with PingID, and BeyondTrust/Bomgar

💡 Enthusiasm for AI-enabled support tools like Microsoft Copilot

💡 Strong root-cause analysis skills and sound judgment under pressure

💡 Excellent communication and a genuine love of customer service

💡 Fluent Bulgarian (C1/C2) and advanced English (B2 )

💡 Ability to lift desktops, monitors, printers, and other IT equipment

Why you'll love it:

🚀 Variety every day, with no two tickets alike

🤝 A collaborative team that values your expertise

📈 Room to grow, mentor others, and work with modern AI-powered tools

🔄 A stable 1-year engagement with annual renewal

Ready to be the reason things just work? Apply now or send your CV to c.vangerve@itarmi.com — we'd love to hear from you!

#Hiring #DesksideSupport #ITSupport #DesktopSupport #TechJobs #ITJobs #SofiaJobs #Bulgaria