Sr Expert Technology Implementation & Consulting (General)
SoftwareOneОписание на позицията
- Are you ready to turn business opportunities into practical AI and automation solutions, and to recommend a simpler approach when AI is not the right answer?
- Do you want to join a customer-focused Microsoft team where our consultant’s own enterprise AI use cases from discovery workshops through to deployment in production environments?
Location: Sofia, Bulgaria | Reports to: Service Delivery Lead - Azure & DWP | Work Arrangement: Hybrid | Visa Requirements: Valid working rights for Bulgaria | Language Requirements: Fluent/professional English, written and verbal | Learn more: softwareone.com
As our new Microsoft AI & Automation Engineer, you will work directly with customers to identify valuable AI and automation opportunities and deliver solutions that create measurable business outcomes. This is a role for someone ready to step into, or continue developing within, a senior consulting environment where technical expertise, customer dialogue, and trusted advisory all come together. You will combine expertise in Microsoft Copilot Studio, Microsoft Foundry, Power Platform, integrations, governance, and Responsible AI to take use cases from discovery through enterprise deployment.
Key Responsibilities
- Facilitate workshops using agile and design-thinking methods to identify, challenge, and prioritize AI and automation use cases
- Build and customize agents in Microsoft Copilot Studio or Microsoft Foundry, including instructions, knowledge grounding, connectors, actions, and enterprise workflows
- Support platform decisions by aligning business outcomes with the appropriate solution across Copilot Studio, Microsoft Foundry, Power Platform, automation, or search
- Develop and manage integrations across REST APIs, authentication, Dataverse, SharePoint, Microsoft 365, and third-party systems
- Embed security, governance, Responsible AI, least-privilege access, monitoring, and approval controls throughout the solution lifecycle
- Advise customers on Power Platform governance, managed environments, DLP policies, ALM practices, capacity management, and Center of Excellence tooling
- Hands-on experience building and customizing production agents in Microsoft Copilot Studio, including grounding, topics, connectors, actions, and tools
- Solid experience with Power Apps, Power Automate, SharePoint Online, and Microsoft 365 integrations
- Knowledge of REST APIs, authentication, permissions, Dataverse, and SharePoint connectivity
- Understanding of governance, environment strategy, deployment processes, tenant policies, and connector controls
- Experience leading customer workshops, documenting solutions, and managing estimation and scope discussions
- Agile mindset, design-thinking capabilities, curiosity, and the confidence to challenge assumptions constructively
Our company benefits vary based on your location, but always include:
- Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values)
- A mentor who supports your successful start and is at your side with advice and action
- President’s Club: Recognition awarded by leadership and your peers
- Lifelong education: A variety of training and development opportunities
- Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future
Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.
Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.
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