Technical Support Engineer with Dutch

Elevate is a Flexible Workforce Solutions company, delivering innovative, end-to-end business solutions. With over 20 years of experience, we operate from 14 offices across 9 countries, with offices in Sofia, Plovdiv, Varna, Burgas and Shumen in Bulgaria, with partner network of employers in multiple industries such as IT, Engineering, Automotive, Accounting & Finance, Retail, Logistics, Manufacturing and Hospitality. With focus on Advanced Workforce Solutions, International Mobility, Hybrid Workplace, AI, our vision is clear: we are here to transform the Future of Work and drive success by empowering people and businesses to advance together.

Ready to combine your language skills with technology and build your career in an international environment?

Our client is one of the world's leading multinational companies operating in the renewable energy and technology sector. Due to the continued expansion of its operations in Bulgaria, the company is growing its team and looking for Technical Support Engineers with Dutch who are eager to develop their technical knowledge and provide high-quality support to international customers.

Whether you already have technical support experience or are looking to take the next step in your career, this is an excellent opportunity to join a global organization with outstanding benefits and professional development prospects.

Your main responsibilities will include:

• Providing technical support to customers and partners regarding product installation, configuration, start-up, and troubleshooting;
• Diagnosing technical issues related to product performance and system connectivity using technical documentation, product schematics, internal knowledge bases, and diagnostic tools;
• Guiding customers through troubleshooting procedures and helping them identify effective solutions;
• Escalating complex technical cases to the relevant internal teams when necessary;
• Documenting customer interactions, technical findings, and solutions in the company's internal systems;
• Updating the knowledge database with new troubleshooting information to support continuous improvement and knowledge sharing;
• Collaborating with colleagues across different teams to ensure a smooth and positive customer experience.

What will help you succeed in this role?

• Fluency in Dutch;
• Good working knowledge of English - B2 level;
• Technical education is a strong advantage;
• Previous experience in technical support, customer service, IT support, or a similar role is considered an asset;
• Analytical thinking and a structured approach to troubleshooting;
• Strong communication skills and a customer-oriented mindset;
• Willingness to learn, develop technical expertise, and work in an international team.

What can you expect in return?

• Excellent remuneration package;
• Attractive social benefits, including food vouchers, a sports card, private health insurance, and more;
• 13th, 14th, and 15th salary payments as a token of appreciation for your contribution to the company;
• Structured onboarding and training to help you build your technical expertise;
• Opportunities for professional growth and career development within an established international organization;
• A great office location and convenient working hours;
• A supportive working environment with the opportunity to contribute to innovative technologies in a growing industry.

All applications will be treated with strict confidentiality. The initial selection will be based on submitted documents, and only shortlisted candidates will be contacted.