Иван Манолов

Results-driven business development and account management professional with 15+ years across DACH markets, enterprise tech, and live events. Expert in B2B partnerships, stakeholder engagement, and revenue growth.

Front End Coordinator - dormakaba Bulgaria - Sofia

(2026-04)

Operational coordination and partner communication.

• Coordinate front-end operations and client-facing processes for a global access-solutions leader in the DACH region
• Manage cross-functional communication between internal teams and external partners to ensure seamless service delivery
• Drive process improvements to enhance operational efficiency and customer satisfaction

Development & Sales Manager - Mobisystems Ltd - Sofia

(2024-03 - 2024-06)

Business development for DACH region.

• Developed and executed B2B sales strategies to expand Mobisystems' partner network across new markets
• Identified and qualified high-value prospects, building a structured pipeline from outreach to close
• Collaborated with product and marketing teams to align sales messaging with partner needs

Account Manager - Microsoft (ServiceSource International Inc.) - Sofia

(2019-08 - 2024-03)

Management of Microsoft and VMware corporate accounts.

• Managed a portfolio of Microsoft enterprise accounts, driving renewals, upsells, and long-term retention
• Built trusted relationships with C-level stakeholders across DACH, consistently exceeding quarterly targets
• Delivered tailored Microsoft cloud solutions, contributing to sustained double-digit revenue growth

Insurance Claims Specialist - AIG Europe - Sofia

(2017-09 - 2018-10)

Insurance claims administration and customer communication.

• Processed and resolved complex insurance claims for AIG Europe's DACH client base, ensuring compliance and client satisfaction

Sales Representative - Dynacord Bulgaria - Sofia

(2012-12 - 2017-09)

Sales of professional audio, lighting and stage solutions.

• Drove B2B sales of professional audio equipment across DACH, managing key accounts and distributor partnerships over 5 years

Customer Support / QA with German - IBM / Concentrix - Sofia

(2012-06 - 2015-12)

German-speaking customer support for international clients.

• Delivered German-language customer support and QA for IBM/Concentrix, maintaining high satisfaction and quality standards

Sound & Lighting Technician - Dynacord Bulgaria - Sofia

(2005-05 - 2012-06)

Technical support for concerts and TV productions.

• Supported large-scale live events as Sound & Lighting Technician, managing technical setup and on-site coordination

Management Assistant - Möbel Ludwig - Vienna / Sofia

(2004-11 - 2005-03)

Logistics and personnel coordination.

• Assisted senior management at Möbel Ludwig with administrative, operational, and client-facing tasks

Professional Driver & Event Logistics Support - Vienna, Austria - Vienna, Austria

(2001 - 2004)

VIP transfers and event logistics in Vienna.

• Provided professional driving and event logistics support across Vienna, ensuring reliable operations for high-profile clients

Hospitality & Event Support Roles - Vienna, Austria - Vienna, Austria

(1999 - 2001)

Customer-facing hospitality and support roles.

• Delivered hospitality and event support across Vienna venues, building strong service and client-interaction foundations

Bachelor - International Business - IBSEDU (2017 - 2022)

Trade Relations - Vienna University of Economics and Business (1998 - 2005)