Refund eligibility depends on your country and how long ago you subscribed. EU/EEA/UK residents have a 14-day withdrawal right. Brazil has 7 days, Argentina 10 days. In other countries, subscriptions are generally non-refundable, but you can always cancel to avoid future charges.

How long does it take to receive my refund?

Once approved, refunds are processed within 5-10 business days. The exact timing depends on your bank or card issuer. The refund will appear on the same payment method used for the original charge.

What happens to my account after I cancel?

After cancellation, you retain full access to your premium features until the end of your current billing period. Once the period ends, your account reverts to the free plan. Your profile, messages, and data are preserved.

Refund Policy - مركز المساعدة

Refund Policy Overview

BeBee's refund policy complies with consumer protection laws in each country. Your refund rights depend on where you are located.

European Union, EEA & UK -- 14-Day Withdrawal Right

If you reside in the EU, EEA (Norway, Iceland, Liechtenstein), Switzerland, or the United Kingdom, you have the right to withdraw from your subscription within 14 calendar days of purchase:

Annual plans: You are entitled to a pro-rata refund of the unused portion.
Monthly plans: You are entitled to a full refund within the 14-day window.
Requests must be made within 14 calendar days of the charge.

Legal basis: EU Directive 2011/83/EU; UK Consumer Contracts Regulations 2013.

Note: By subscribing, you agree that the service begins immediately. You retain the right to cancel within the withdrawal period.

Brazil -- 7-Day Right of Regret

If you reside in Brazil, you can request a full refund within 7 days of purchase, regardless of plan type.

Legal basis: Código de Defesa do Consumidor (CDC), Art. 49.

Argentina -- 10-Day Revocation

If you reside in Argentina, you can request a full refund within 10 days of purchase.

Legal basis: Ley 24.240, Art. 34.

Turkey, Israel -- 14-Day Withdrawal

If you reside in Turkey or Israel, you have a 14-day withdrawal right similar to the EU.

Japan -- 8-Day Cooling-Off Period

If you reside in Japan, you can request a refund within 8 days of purchase.

South Korea -- 7-Day Withdrawal

If you reside in South Korea, you can request a refund within 7 days of purchase.

Australia & New Zealand

There is no fixed statutory refund window. However, BeBee offers a 7-day refund window for annual plans as a goodwill policy. Monthly plans are non-refundable.

All Other Countries (US, Canada, Mexico, etc.)

In countries without a statutory refund right, subscriptions are non-refundable. However:

You can cancel at any time with no penalty.
Your premium access continues until the end of your current billing period.
No additional charges will be made after cancellation.

How to Request a Refund

Log in to your BeBee account.
Go to Dashboard > Settings > Billing.
Click Cancel Subscription to initiate the process.
If you are within your country's refund window, select Request Refund.
Confirm your request.

Alternatively, contact BeBee support directly with your account email and the reason for your refund request.

How to Cancel Your Subscription

Cancelling your subscription is separate from requesting a refund. To cancel:

Go to Dashboard > Settings > Billing.
Click Cancel Subscription.
Confirm the cancellation.

Your premium features remain active through the end of your paid period. BeBee uses a cancel-at-period-end approach, meaning you are never cut off mid-cycle.

Exceptions

In certain circumstances, BeBee may issue refunds outside the standard policy:

Duplicate charges -- If you were charged twice for the same period, the duplicate will be refunded in full.
Technical errors -- If a billing error on BeBee's side caused an incorrect charge, a full refund will be issued.

For any billing disputes, contact support with your invoice number and a description of the issue.

Refund Policy