جيهان زعفور

Highly articulate, analytical, and detail-oriented Master's degree holder in English Didactics with exceptional cross-cultural communication and organizational skills. Possesses advanced fluency in English and Arabic, enabling seamless interaction with diverse clienteles. Eager to leverage strong interpersonal, public speaking, and administrative capabilities to deliver first-class front-desk operations and customer service excellence as a Receptionist in Bahrain's dynamic corporate sector.

Front Desk & Communications Trainee at Mohamed Cherif Messadia University (2024-01 – Present)

Academic Practice

• Welcomed students, faculty, and international visitors, directing them to appropriate departments with a professional and friendly demeanor.
• Managed multi-line communication channels, filtered inquiries, and resolved verbal/written communication barriers effectively.
• Coordinated scheduling, organized administrative materials, and managed large group dynamics to ensure smooth daily operations.
• Utilized active listening to address guest needs, providing precise information and maintaining high satisfaction.

Master in English Didactics in English Didactics – Mohamed Cherif Messadia University (2023-01 – 2025-12)

Bachelor in English in English – Mohamed Cherif Messadia University (2020-01 – 2023-12)