Ahmed Edrees

Experienced supervisor and technician with a demonstrated ability to manage high-pressure situations and streamline operations across multiple locations. Combines technical acumen with strong interpersonal skills to address customer needs promptly while driving team efficiency. Proficient in leveraging analytical insights and environmental knowledge to support sustainable practices and continuous service enhancement in diverse industries.

Supervisor - Hardee's - Bahrain

(2024-07)

• Streamline operational productivity by strategically distributing work tasks across the team.
• Facilitate comprehensive employee training programs to ensure strict adherence to corporate policies and service standards.
• Oversee customer service operations, directly resolving escalated concerns to maintain brand reputation.

Technician and Customer Service - Telecom Egypt - Cairo

(2022-01 - 2024-01)

• Served as a primary point of contact for customer inquiries, delivering efficient solutions for service-related issues.
• Provided high-level technical assistance and performed rigorous quality checks to enhance user experience.
• Managed high volumes of professional customer requests with a focus on efficiency and accuracy.

Cashier & Call Center - Inter Food Company - Tanta

(2020-07 - 2022-10)

• Consulted with clients to identify needs and recommend optimal product solutions.
• Consistently met and exceeded sales targets through proactive relationship management.
• Leveraged customer feedback to improve service delivery and product positioning

Sales Associate - Daly Dress - Cairo

(2018-06 - 2020-05)

• Guided customers through the purchasing process, improving satisfaction and retention.
• Maintained clear, professional communication channels to ensure a seamless retail experience.

Bachelor of Arts - Geography - Tanta University (2017-01 - 2022-01)