Baker Matovu

Dynamic and dedicated professional with a strong background in customer service and retail sales, possessing hands-on experience in security and hospitality. Known for quickly adapting to new concepts, committed to achieving team goals and delivering high-quality customer experiences. Skilled in conflict resolution, customer relations, and teamwork.

Team Leader at Under Armour (ATHLOCITY W.L.L) (2024-01 – Present)

• Managing daily operations of a 500 sq. meter retail store
• Leading, supervising, and scheduling a team of 5 staff members
• Driving sales performance and ensuring targets are met or exceeded
• Training, coaching, and motivating team members to improve performance

Sales Assistant at ZARA Fashion Store (Azadea Group) (2022-01 – 2024-12)

• Boosted sales by providing personalized product recommendations and ensuring customer satisfaction
• Performed stock management duties, including restocking shelves and managing merchandise displays
• Resolved customer complaints effectively to improve customer retention and satisfaction

Salesman at R&B Clothing Store (Apparel Group) (2019-01 – 2022-12)

• Contributed to increased store sales by suggesting products aligned with customer needs
• Maintained product displays, ensuring shelves were stocked with new items
• Handled cashier tasks, including managing cash flow and producing daily sales reports

Certificate in Customer Relationship Management – YMCA (2015-01 – 2015-12)

Uganda Advanced Certificate of Education – Nile High School, Mukono (2013-01 – 2013-12)

Uganda Certificate of Education – St.

Paul Citizens High

School (2011-01 – 2011-12)

Primary School Certificate – Bijaaba SDA Primary School (2007-01 – 2007-12)