Bhagwat Prasad

Experienced retail professional with over 19 years in sales, customer service, and store operations. Currently working as a Customer Service Manager, skilled in team leadership, customer satisfaction, and driving sales performance. Strong ability to handle daily operations, resolve customer issues, and maintain high service standards.

Customer Service Manager at Skate Shack (2020-11 – Present)

Oversee customer service operations and ensure satisfaction. Handle escalated customer complaints and resolve issues. Train and mentor customer service staff. Implement policies to improve service quality.

• Oversee customer service operations and ensure satisfaction
• Handle escalated customer complaints and resolve issues
• Train and mentor customer service staff
• Implement policies to improve service quality
• Monitor customer service metrics and performance
• Resolved high-level customer escalations, ensuring swift and effective solutions
• Collaborated cross-functionally to streamline processes and elevate service standards

Sales Manager at Skate Shack (2016-03 – 2020-11)

Manage the sales team, providing guidance and support. Prepare detailed sales forecasts and budget reports. Analyze sales data to identify growth opportunities.

• Manage the sales team, providing guidance and support
• Prepare detailed sales forecasts and budget reports
• Analyze sales data to identify growth opportunities
• Collaborate with other departments for cross-functional growth
• Create and implement sales strategies to meet targets

Team Leader (Sales) at Skate Shack (2009-11 – 2016-03)

Lead and motivate the sales team to achieve and exceed goals. Monitor team performance and provide feedback. Train new sales staff and ensure proper onboarding.

• Lead and motivate the sales team to achieve and exceed goals
• Personalize Assistance and Service
• Monitor team performance and provide feedback
• Train new sales staff and ensure proper onboarding
• Conduct regular team meetings and performance review

Sales Executive at Skate Shack (2006-04 – 2009-11)

Conduct product presentation and demos as well as prepared regular sales reports. Achieve and exceed sales targets. Build and maintain relationships with clients.

• Conduct product presentation and demos as well as prepared regular sales reports
• Achieve and exceed sales targets
• Build and maintain relationships with clients
• Generate leads and follow up on sales opportunities

Bachelor of Arts – Delhi University (2003-09)