Hamza Alnabulsi

Experienced hospitality and operations professional with strong leadership experience in quick-service restaurants and coffee house operations. Skilled in team leadership, shift management, customer experience, cashier and cash control, inventory management, cost control, staff training, sales growth, food safety, and daily branch operations. Proven ability to lead teams, maintain operational standards, improve service quality, and deliver consistent guest experiences in fast-paced environments.

Coffee House Manager at Uncle Osaka (2025-01 – Present)

• Manage the daily operations of Uncle Osaka coffee house, including opening and closing procedures, shift organization, staffing, and operational follow-up.
• Lead and coach the team to maintain high standards of customer service, beverage quality, cleanliness, and store readiness.
• Control inventory, stock movement, purchasing requirements, waste, and product availability to improve cost efficiency.
• Monitor cashier accuracy, cash discrepancies, discounts, sales transactions, and compliance with branch procedures.
• Drive sales through upselling, cross-selling, product knowledge, promotions, and customer-focused service.
• Prepare and review daily operational reports and follow up on sales, stock, service, and team performance.

Shift Manager at McDonald's Inc. (2014-01 – 2025-01)

• Supervised daily shifts and restaurant operations in a high-volume quick-service environment.
• Led team members, delegated responsibilities, coached performance, and maintained service standards.
• Handled cash management, register reconciliation, inventory controls, food safety, hygiene, and operational procedures.
• Supported customer satisfaction and efficient service during peak operating periods.

Cashier at Popeyes (2013-01 – 2014-01)

• Handled POS transactions and cash payments accurately while delivering professional customer service.
• Processed customer orders, coordinated order accuracy, and followed food safety and operational standards.

Sales Associate at Nicola Abu Khader (2011-01 – 2012-01)

• Provided customer service, supported sales activities, maintained product presentation, and assisted with stock organization.

– Omar Ibn Al Khattab Secondary School (2012-01)