Islam Mohsin Kadhem

Results-driven Operations Management Officer with a strong track record in streamlining processes, improving operational efficiency, and leading cross-functional teams. Proven expertise in task coordination, workforce supervision, logistics management, and interdepartmental communication. Skilled in handling personnel affairs, optimizing resource allocation, and resolving operational challenges under pressure.

Adept at using data-driven insights to support decision-making and reporting. Demonstrates strong leadership, problem-solving, and process improvement capabilities in fast-paced, high-demand environments. Committed to ensuring compliance, achieving performance targets, and supporting strategic business goals.

Operations Management Officer - Delmon Poultry Company - Bahrain

(2022-03)

• Coordinate daily task distribution and supervise 55 employees to ensure efficient workflow and productivity.
• Manage personnel affairs, including scheduling vacations and liaising with HR for employee-related matters.
• Act as the primary liaison between the sales department and internal departments to ensure coordinated operations.
• Oversee the nationwide distribution of Delmon Poultry products across Bahrain, ensuring timely delivery and operational efficiency.
• Support the development and organization of the company's internal application to enhance operational processes.
• Address operational challenges promptly, taking immediate action to resolve issues affecting the sales department.
• Facilitate interdepartmental communication, aligning operational activities to achieve company-wide objectives.

Sales Officer Trainee - Kalaam Telecom Bahrain - Bahrain

• Greeted clients and visitors with a courteous and professional demeanor, fostering a welcoming front-line experience.
• Provided detailed information regarding service offerings, ensuring clarity in client communications.
• Conducted follow-ups with clients via telephone and email to maintain engagement, address inquiries, and support the conversion pipeline.
• Dispatched quotations tailored to customer requirements, contributing to efficient proposal management and sales enablement.
• Assisted in preparing invoices, reports, and financial documents using basic office software, ensuring accuracy and proper formatting.
• Managed incoming calls and messages, redirecting them appropriately to facilitate smooth internal and external communication.

Banking Services Representative - GPS Company - Bahrain

Operation Department

• Coordinated the production of MasterCard and Visa cards for various banks across Bahrain, ensuring accuracy and timely delivery.
• Set and monitored individual production targets in collaboration with the production team to meet operational goals.
• Tracked card production progress and prepared performance reports for internal review and process improvement.
• Supported the development of the sales team by providing motivation, product knowledge training, and performance counseling.
• Handled urgent bank-related complaints, ensuring prompt resolution and maintaining client satisfaction.
• Prepared and submitted comprehensive monthly reports, highlighting key metrics, issues, and improvements in operations.

Bachelor's Degree - Business Management - University of Technology Bahrain - UTB (2023-09)