Jawad Alsaffar

Customer Service professional with hands-on experience in customer support, complaint handling, service requests, and case follow-up, built through direct daily use of CRM systems in a live call center environment at stc Bahrain. Experienced in managing customer information, documenting interactions, and tracking cases through to resolution using CRM platforms. Complemented by a Computer Maintenance educational background and practical technical training, providing a solid foundation for technical support and IT support roles.

Customer Service Agent at stc Bahrain (2026 – Present)

• Handled customer inquiries, complaints, and service requests, providing effective solutions and following up on cases to ensure timely resolution.
• Used CRM systems on a daily basis to manage customer information, document interactions, update customer records, and track complaints and service requests.
• Maintained service quality and customer satisfaction while consistently working toward performance and customer service targets.
• Achieved 100% Post Call Survey and 100% MTD according to performance results.

Safety Assistant at Nasser S. Alhajri Corporation (NSH) (2022-08 – 2023-12)

Part Time at Restaurant (2018 – 2019)

Part Time at Formula 1 Race (2017 – 2017)

Secondary School Certificate in Computer Maintenance – Al Jabriya School