Kareem Ashraf

A highly articulate, bilingual professional with a Bachelor of Arts and Education in English and practical experience as a Customer Care Executive in Bahrain. Combines advanced linguistic capabilities with refined interpersonal, conflict resolution, and active listening skills gained through high-stakes classroom management and corporate service delivery. Exceptionally skilled at managing diverse client demographics, de-escalating complex inquiries, and delivering high-quality customer experiences (CX) in demanding, fast-paced environments.

Customer Care Executive at Chicketarabia Company (2021-10 – Present)

• Manage high-volume inbound customer inquiries, orders, and complaints with professionalism, ensuring high retention and satisfaction rates.
• Resolve service anomalies and customer conflicts efficiently using proactive problem-solving and effective de-escalation techniques.
• Collaborate across diverse internal teams to optimize service delivery workflows and accurately document feedback using modern systems.

English Language Teacher at El Minya New Secondary School (2020-09 – 2021-07)

• Delivered complex curriculum instructions to large audiences, refining public speaking, multi-stakeholder management, and presentation skills.
• Facilitated group discussions, problem-solving workshops, and dynamic presentations to foster critical thinking and professional teamwork.
• Negotiated classroom dynamics and adapted teaching methodologies to support diverse cultural and intellectual needs.

English Language Teacher at Nasser Preparatory School (2019-09 – 2020-07)

• Cultivated advanced listening, verbal comprehension, and spoken fluency skills in an English-immersive environment.
• Conducted oral communication assessments and interactive sessions to enhance students' confidence and articulateness.

Bachelor of Arts and Education in English Department – Minya University (2021-07)