Khaled Rasas

I am experienced in managing Customer Service seeking an opportunity at your company. I have a strong track record and am looking forward to bringing my skills and abilities to the team.

In my Customer Service (Principal Operational Business Analyst/ Air Pricing Operation) with Sabre Travel Network, I handled tasks very similar to what was outlined in customer service. With my ability to learn, I know I can quickly close any knowledge gaps to become an asset to your team.

Managing APO team who provides:

• Pricing and air shopping solutions.
• Analysis and diagnosis of all fares/pricing-related issues including branded fares and air extras.
• Second & Third level Support to 1st Level troubleshooting issues related to airfares & pricing.
• Airlines support including airfares filing in ATPCO and providing filing solutions.
• Processing all fares and pricing-related debit memos (ADMs).

I have effective communication skills and the motivation to take on challenging work. I'm also skilled at staff management, supervising and training, and account management.

I am confident that I have the drive, knowledge, and experience you need.

In my previous role, I was a skilled and hardworking Customer Service Manager. I put the time to good use and am ready to get back into the workforce.

Computer skills/ MS Office

Active listening skills.

Excellent Communication skills

Customer service skills.

Problem-solving skills.

Interpersonal skills.

Time management skills.