Mahmoud Ali

I'm passionate…………..

WORK EXPERIENCE

Ritz Carlton Hotel & Spa ,Kingdom of Bahrain , Rooms Division Department

(from 1 Apr 2014 up to September 2022)

• Provides customer service and handles administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours, and luggage storage
• Follows established procedures and policies when completing tasks
• Receives, sorts, and distributes incoming mail
• Prepares and sends courier packages and ensures accurate billing and records
• Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
• Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
• Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
• Handles cash, cheques, credit and debit card transactions in
• Other duties as required

• Handle additional duties as needed by guests or management.

Supervise front desk operations during assigned shift including

• Maintenance of guest information

Maintenance of information about local events

Compile occupancy statistics

Assisting with complaints

Supervise cashiering activities during shift including:

Cash handling and banking procedure

Dealing with irregular payments

• Instructing staff in credit policies and facilities

Instructing staff in cash security procedures

Supervise the cashiering system

2000-2004 Ain Shams University Cairo, Egypt

Faculty of Commerce, Accounting Dept.

Grade:pass