WORK EXPERIENCE
Ritz Carlton Hotel & Spa ,Kingdom of Bahrain , Rooms Division Department
(from 1 Apr 2014 up to September 2022)
- Provides customer service and handles administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours, and luggage storage
- Follows established procedures and policies when completing tasks
- Receives, sorts, and distributes incoming mail
- Prepares and sends courier packages and ensures accurate billing and records
- Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
- Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
- Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
- Handles cash, cheques, credit and debit card transactions in
- Other duties as required
- Handle additional duties as needed by guests or management.
Supervise front desk operations during assigned shift including
- Maintenance of guest information
Maintenance of information about local events
Compile occupancy statistics
Assisting with complaints
Supervise cashiering activities during shift including:
Cash handling and banking procedure
Dealing with irregular payments
- Instructing staff in credit policies and facilities
Instructing staff in cash security procedures
Supervise the cashiering system
