Moustafa Soliman

In Charge of government Segment, sports clubs and Sports Federations • In Charge of Bahrain Corporate and Saudi Market .

Introduce the leisure activities model to the corporate accounts with large employees base • Manage a portfolio of accounts for which I'll be responsible for their production, conversion of bookings along with the client’s overall product knowledge • Position the Hotel over and above competitors, monitoring competitors’ activities and rate positioning.
Negotiate where necessary on initial proposal costs and breakdown. Include value added extras and/or re- evaluate rates where applicable •Creating special offers and promotions dedicated to the government segment with specifics of the national holidays • Ensure that all proposal and quotes sent out are followed up within 3-5 days, establishing client feedback and likely hood to confirm.
Preparation reports (Daily – weekly – monthly ) • Achieve the target .
Preparation Sales action Plan .
Respondsto and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
Ensures employees understand expectations and parameters & Observesservice behaviors of employees.
MOD Participation

نبذة