Muhammad Umar

A dynamic professional with 6 years of experience in IT Infrastructure services and Administration, Implementation experience in managing projects. Handling day-to-day system administrative activities in coordination with internal/external departments for smooth business operations. Proficient in setting up & managing Servers, Systems, Technical Support, Configuration, Up-gradations & Devices Administration.

A positive team player with exemplary communication, analytical and comprehensive problem-solving skills. Exploring challenging assignments with a professionally managed organization to leverage acquired skills in accomplishing organizational business objectives

• Handling all IT system software, network, and hardware requirements for the company as advised by the IT Manager.
• Responsible for system configuration, communications, and installation of hardware, operating systems, and software applications.
• Performing system administration on windows servers and POS systems. Responsible for logging, resolving, tracking, updating, and escalating support calls as well as managing the calls until final resolution.
• Configuring network printers. Set up new machines/new accounts, maintain basic network problems, and train staff in hardware and software, and computer usage.
• Provide telephonic, remote, and hands-on PC support of various hardware and software.
• Supporting end users for day-to-day operations.
• Continuous patch updates in all systems, and servers and responsible for daily data backup.
• Technical support of a variety of applications Windows XP/vista/7, Office 2010/2013/2016, and Active Directory admin, Microsoft Office suite, VPN Client, and Attendance machines.
• Deals with suppliers for IT consumables like Toner, cartridges, pc accessories, etc.
• Assembling, configuring, and troubleshooting desktop and laptop computers and Installation of operating systems.
• Configure and troubleshoot modem, router, printer, photocopier, scanner, webcams, etc.
• Maintaining overall quality and day-to-day operations and solving customer queries effectively, maintaining the official correspondence, controlling the inventory, and Preparing invoices, receipts, and payments.
• Responding to customer-related service complaints/calls and resolving the same.

I had done Graduation in Computer Science.