Noor Almass

Sales and customer service professional with a track record of meeting targets and resolving customer issues. Skilled in handling inquiries, processing orders, and providing product information. Proven ability to build rapport with clients and deliver exceptional service.

Sales and Customer Service Representative at Dr. Chilli Hot Sauce Shop (2024-08 – 2026-03)

Sales and customer service role with focus on customer excellence, operations and merchandising

• Provided high-quality service to a diverse clientele, building strong relationships and driving repeat business
• Managed daily operations, processed transactions accurately, and consistently contributed to increasing store sales
• Assisted in inventory management and product displays to maintain a professional and welcoming store environment

TradeQuest program participant at Bahrain Bourse (2021-10 – 2022-05)

Portfolio management and market analysis in virtual investment trading program

• Co-managed a virtual portfolio of BHD 500,000 and USD 4 million, investing in companies listed on the Bahrain Bourse and the NYSE
• Conducted technical and fundamental analysis to identify investment opportunities, and assess market risks
• Formulated and executed trading strategies based on real-time data to maximise portfolio performance

Actress at Fahad Zainal (2017-07 – 2019-06)

Theatrical productions and character development

• Contributed to the creative process of various theatrical productions, focusing on character development, and ensemble storytelling
• Improved interpersonal communication and emotional intelligence through character study, teamwork, and high-pressure live environments
• Maintained professional standards during live performances, including quick problem solving, technical coordination, and effective communication

Volunteer at positive wings group. (2016-12 – 2018-04)

Community coordination and volunteer engagement

• Assisted in coordinating community events, charity workshops, and initiatives focused on positive social change
• Collaborated with team members to organise and deliver essential community services
• Represented the group to the public to promote its mission and encourage volunteer engagement

Member at Red Crescent Society (2021-01 – Present)

Member of Red Crescent Society

Secondary School Diploma in Commercial Science – Al Estiqlal secondary girls school (2019-01 – 2022-01)

Bachelor's Degree in Law – Law College - University Of Bahrain (2022-01 – 2024-01)

Diploma in Banking and Finance – Bahrain Polytechnic (2025-09)