Ryan Bernardo

To pursue a challenging position where I can apply my skills, experience, and passion to contribute meaningfully to the organization. I seek a role that offers opportunities for professional growth and development, allowing me to utilize my skills to drive success and make a positive impact. I am committed to delivering high-quality results, and I am eager to make a positive impact through effective problem-solving, collaboration, and a results-oriented approach.

Barista / Server / Cashier - Coffee Spot & Ambient Bar & Restaurant - 3663 Palanan, Makati

(2024-07-28)

• Prepare and serve high-quality coffee, beverages, and specialty drinks according to standard recipes.
• Greet customers warmly and provide fast, friendly, and professional service.
• Take orders accurately and ensure proper handling and serving of food and drinks.
• Operate the cashier system, process payments, and handle cash transactions responsibly.
• Maintain cleanliness and organization of the bar, dining area, and workstations.
• Refill and restock ingredients, supplies, and inventory as needed.
• Assist in setting up tables, serving food, and ensuring customers have everything they need.
• Handle customer concerns politely and ensure a pleasant dining or café experience.

Barista / Host / Waiter - Hilton Garden Inn - Business Bay | Dubai, UAE

(2024-04 - 2025-06-30)

• Greet customers, take orders, and provide friendly, efficient service.
• Manage reservations, seating arrangements, and waitlists to optimize dining flow.
• Assign tables based on guest preferences ensuring efficient service. Take food and beverage orders accurately, ensuring attention to dietary restrictions and preferences.
• Serve food and beverages promptly, ensuring a high standard of presentation and service.
• Brew coffee and espresso drinks according to standard recipes and customer preferences.
• Monitor inventory levels of coffee, syrups, and supplies, and assist in restocking as needed.
• Clean and maintain coffee-making equipment, ensuring optimal performance and safety.
• Address guest inquiries and resolve any issues or complaints in a professional manner.
• Maintain a clean and organized workspace, adhering to health and safety standards.

Room Service Shift in Charge - Hilton Kuwait Resort - Kuwait

(2015-01 - 2024)

• Receive and process room service orders accurately, ensuring all details are confirmed with guests.
• Supervise and coordinate the room service team to ensure efficient and timely service delivery.
• Provide exceptional customer service by engaging with guests, addressing their inquiries, and accommodating special requests.
• Ensure timely delivery of orders to guest rooms, maintaining high standards of presentation and service.
• Arrange for appropriate table settings in guest rooms, including cutlery, glassware, and condiments.
• Train new team members on room service procedures, menu items, and customer service standards.
• Monitor and manage inventory levels of food, beverages, and supplies needed for room service operations.

Junior Barista - Song Bird Cafe, Hilton Kuwait Resort - Kuwait

(2011 - 2015)

• Assist in brewing and preparing a variety of coffee and espresso drinks according to established recipes and standards.
• Provide friendly and attentive service to customers, taking orders and answering questions about menu items.
• Help maintain cleanliness and proper functioning of coffee machines and equipment, including daily cleaning tasks.
• Keep the coffee station organized and well-stocked with supplies, including coffee beans, syrups, cups, and utensils.
• Learn about coffee varieties, brewing methods, and menu items to effectively engage with customers and make recommendations.
• Work closely with other baristas and staff to ensure efficient service during busy periods.
• Follow health and safety regulations, including food safety practices and sanitation standards.
• Participate in training sessions and workshops to improve coffee-making skills and customer service techniques.

Bachelor of Science - Hotel and Restaurant Management - University of Regina Carmeli (1999 - 2003)

Secondary - Caloocan High School (1994 - 1999)

Primary - A. Bonifacio Elementary School (1991 - 1994)