Barista / Server / Cashier - Coffee Spot & Ambient Bar & Restaurant - 3663 Palanan, Makati
(2024-07-28)
- Prepare and serve high-quality coffee, beverages, and specialty drinks according to standard recipes.
- Greet customers warmly and provide fast, friendly, and professional service.
- Take orders accurately and ensure proper handling and serving of food and drinks.
- Operate the cashier system, process payments, and handle cash transactions responsibly.
- Maintain cleanliness and organization of the bar, dining area, and workstations.
- Refill and restock ingredients, supplies, and inventory as needed.
- Assist in setting up tables, serving food, and ensuring customers have everything they need.
- Handle customer concerns politely and ensure a pleasant dining or café experience.
Barista / Host / Waiter - Hilton Garden Inn - Business Bay | Dubai, UAE
(2024-04 - 2025-06-30)
- Greet customers, take orders, and provide friendly, efficient service.
- Manage reservations, seating arrangements, and waitlists to optimize dining flow.
- Assign tables based on guest preferences ensuring efficient service. Take food and beverage orders accurately, ensuring attention to dietary restrictions and preferences.
- Serve food and beverages promptly, ensuring a high standard of presentation and service.
- Brew coffee and espresso drinks according to standard recipes and customer preferences.
- Monitor inventory levels of coffee, syrups, and supplies, and assist in restocking as needed.
- Clean and maintain coffee-making equipment, ensuring optimal performance and safety.
- Address guest inquiries and resolve any issues or complaints in a professional manner.
- Maintain a clean and organized workspace, adhering to health and safety standards.
Room Service Shift in Charge - Hilton Kuwait Resort - Kuwait
(2015-01 - 2024)
- Receive and process room service orders accurately, ensuring all details are confirmed with guests.
- Supervise and coordinate the room service team to ensure efficient and timely service delivery.
- Provide exceptional customer service by engaging with guests, addressing their inquiries, and accommodating special requests.
- Ensure timely delivery of orders to guest rooms, maintaining high standards of presentation and service.
- Arrange for appropriate table settings in guest rooms, including cutlery, glassware, and condiments.
- Train new team members on room service procedures, menu items, and customer service standards.
- Monitor and manage inventory levels of food, beverages, and supplies needed for room service operations.
Junior Barista - Song Bird Cafe, Hilton Kuwait Resort - Kuwait
(2011 - 2015)
- Assist in brewing and preparing a variety of coffee and espresso drinks according to established recipes and standards.
- Provide friendly and attentive service to customers, taking orders and answering questions about menu items.
- Help maintain cleanliness and proper functioning of coffee machines and equipment, including daily cleaning tasks.
- Keep the coffee station organized and well-stocked with supplies, including coffee beans, syrups, cups, and utensils.
- Learn about coffee varieties, brewing methods, and menu items to effectively engage with customers and make recommendations.
- Work closely with other baristas and staff to ensure efficient service during busy periods.
- Follow health and safety regulations, including food safety practices and sanitation standards.
- Participate in training sessions and workshops to improve coffee-making skills and customer service techniques.
