Sandie Lopez

I am calm, friendly person with five years of experience working as a receptionist/hostess, where I would answer phone calm and take messages. I enjoy face to face contact with people and I take great satisfaction in finding unique solutions to complex problems.

06/20222 Receptionist, ZC Construction and General Trading W.L.L, Business Bay Seef Bahrain

• Greet and welcome guests as soon as they arrive at the office
• Answer, screen and forward incoming phone calls
• Provide basic and accurate information in person and via phone/email
• Ensure reception area/meeting room are tidy and presentable with all necessary stationery and materials.
• Perform other clerical receptionist duties such as filing, photocopying and scanning of documents.

• Accommodate and welcomes guest.
• Answers telephone call for reservation and guest inquiry
• Arrange reservations as per guest request.
• Addressed guest request and concerns to person in-charge.
• Oversee the inventory and ensure proper data entry.

• Welcomes walk in customers.
• Provides a positive customers experience with fair, friendly and courteous service.
• Doing suggestive selling and upselling to increase sales.
• Assist the customers and answers inquiry of the products.
• Balance cash drawer by counting cash at the beginning and end of shift.

• Manages the shift and staffs work schedule.
•  Conducting regular inspection and line check to determine proper standard of hygiene and sanitation is maintained.
• Overseeing food preparation, presentation and storage to ensure compliance with health and safety compliance.
• Assessed kitchen equipment conditions on a weekly basis.
• Conducting monthly staff performance reviews
• Ensure high level of customer service is being delivered to guest
• Monitoring the restaurants cash flow.
• Resolving customer complaints.

• Handling office task such as filling, generating reports and ordering supplies
• Maintain polite and professional communication via phone and email.
• Submit and follow through with maintenance request
• Auditing of sales reports and reporting to department managers
• Cash handling (sales, petty cash, foreign currency exchange and depositing in the bank)
• Assisting HR duties such as attendance records, tracking of annual leave, sick leave and maintaining updated records.
• Assist payroll and HR department using HRM's software and updating the day to day HR records.

• Welcomes guest in warm and friendly manner.
• Monitor restaurants activity to determine seating and dining activity.
• Provides accurate wait time and monitor waiting list.
• Keeps in contact with servers to make sure seating chart is properly balance.

• Greet customers in warm and friendly manner.
• Serves customers by helping them select products.
• Drives sales through engagements of customers, suggestive selling and sharing product knowledge.
• Ensure balance of register at the end of the shift or working period.

• Greet customers and help determine their orders.
• Ensure all orders are given to the customer in a timely manner.
• Manage the register, including all credit cards and cash operation.
• Balances cash drawers by counting cash at the beginning and end of work shift.

Degree in Hospitality Industry Management (MATS College of Technology) - November 2006 to April 2009

Undergraduate, Ateneo de Davao University - March 2003 to October 2006