Zonal Manager - HBL Konnect - Peshawar
(2023-11)
- Identify potential distributors and companies for onboarding onto our digital collection platform.
- Provide training and support to distributors and companies on the use of our digital collection tools.
- Manage relationships with distributors and companies to ensure their satisfaction and retention.
- Manage and Maintain Sales Department staff by training, appraising, counseling, motivating and developing programs within a territory.
- Build and maintain strong relationships with key stakeholders, including distributors, companies, and internal teams.
- Achieves monthly KPI targets such as Domestic Remittance, Mobile Accounts, Cash-in/Cash withdrawal, Konnect Subscription bundles, And QR Merchants.
- Lead the sales team in acquiring new merchants to expand the company's digital collection network and sales strategies to attract and onboard new merchants.
Area Sales Manager - Telenor Pakistan - Mardan
(2022-09 - 2023-11)
- Developed pipelines utilizing multiple marketing channels and sales strategies to increase profitability.
- Business Growth and improvement of market share within assigned territory.
- Channel Investment monitoring.
- Retail footprint expansions to increase availability of products and services.
- Route Planning and Target setting for RSOs.
- Target Achievement of Gross Adds ( FCA), Revenue ( Primary and Secondary Recharge) and Financial Services (DFS).
Area Retail Manager - Ufone - Peshawar, Shabqadar
(2021-11 - 2022-09)
- Effectively expanded market share and stimulated business growth within the designated territory.
- Achieving ongoing enhancements in trends encompassing minimum balance retailers as well as retail level service for FS and GSM.
- Enhanced accessibility of products and services by expanding the retail presence.
- Developed and executed strategic plans for route optimization and goal achievement by Distribution sales officers.
- Enhanced revenue growth by driving the sales of Gross Add, MNP, CYN, 4G handsets, WIFI devices and DFS (Financial Services such as M-wallets and Remittances), along with an increase in postpaid numbers at Biometric Devices.
Territory Sales Supervisor - Jazz - Peshawar, Swat
(2018-03 - 2021-11)
- Manages end-to-end process of establishing, expanding, and sustaining distribution channels across assigned area.
- Successfully met sales goals, distribution targets, and market share through proactive territory management.
- Achieved sales targets by analyzing customer buying patterns, market conditions, and competitor activities to fine-tune strategies.
- Increased sales of Gross Add, MNP, CYN, 4G handsets, WIFI devices, DFS (Financial Services, M-wallet, Remittances & cash in), and postpaid numbers at Biometric Devices.
- Providing motivation, counseling, and explanation of profitability model to team members while managing franchise and retail channel.
Key Account Manager - Ufone - Peshawar
(2016-11 - 2018-03)
- To interact with customers to contribute towards achieving new sales, complaints handling, service requests, upselling and cross selling targets and compliance to company guidelines.
- Designing and implementing strategic sales plan that expands company's customer base and ensure its strong presence.
- Meeting monthly assigned Sales/Revenue through different products in GSM, Fixed Data and DFS (Digital Financial Solutions). Negotiate/close deals and handle client complaints.
- knowledge of IoT / M2M / CMT/ office 365 and all cloud based products offered in the industry.
- Evaluating customer needs and proposing products from current portfolio or helping the product team develop client specific products.
Customer Services Representative - Warid Telecom - Peshawar
(2013-10 - 2016-11)
- Acknowledging customers promptly and treating them in courteous manner.
- Finding out what information, products or services customer requires to meet his/her needs, providing clear, accurate and relevant information.
- Assist in analysis of customer trends to enhance sales and service management process and pre-requirements.
- Sales activity planning, including reviewing existing customer files to identify sales opportunities.
- Utilizes collected customer information for analyzing and preparing product or service reports.
- Suggested improvements for optimizing service levels.
