Helbert Casio

Medical Sales Representative at Endosource Enterprises (2026-03 – Present)

Customer Service Representative (Blended Support) at Concentrix (Alabang 2) (2025-09 – 2026-01)

• Handled customer calls, chat, and email
• Assisted with billing, account, and service concerns
• Provided polite and helpful customer support
• Recorded customer concerns and resolutions
• Followed company rules and quality standards

Senior Detailer at Joanmig Drafting Services (2024-01 – 2025-06)

Detailing 2D shop big drawing like frame, stairs, girder beams, curve beams, precast walls and column. Handling single detailing project and meet deadlines. Assisting 2 to 3 detailer throughout the project.

Junior Detailer at Jazzrell Steelworks (2019-01 – 2023-12)

Detailing 2D shop drawings like secondary beams, column, rafter and panels. Revisions on all drawings and communicating with modellers if there are some errors regarding the drawings. Navigates through the model.

Trainee Detailer at Richmer Steel Works (2015-07 – 2018-12)

Doing DXF and NC files, field bolt list, field bolt summary, simple detailing fittings (part mark) and purlins. Learning on how to distinguish welds.

undergraduate in E-commerce Programming – STI Santa Cruz Laguna Campus (2004)