Javi Antuna

Dedicated bilingual professional with 7 years of experience in multinational customer service and sales. Expert in navigating high-volume remote call environments, closing complex deals, and implementing corporate policy in high-pressure scenarios.

Graphic Designer & Communications Specialist at Philanthropiece (2023-01 – 2026-12)

Executed high-impact visual storytelling and brand collateral using Adobe Illustrator and Photoshop to support global philanthropic initiatives. Streamlined digital asset management and internal communications, ensuring brand consistency across diverse remote teams.

• Executed high-impact visual storytelling and brand collateral using Adobe Illustrator and Photoshop to support global philanthropic initiatives.
• Streamlined digital asset management and internal communications, ensuring brand consistency across diverse remote teams.
• Collaborated on strategic outreach campaigns, translating complex organizational goals into engaging visual content for international audiences.

Remote Service Coordinator & Appointment Setter at LSP Plumbing (2022-01 – 2023-12)

Managed end-to-end service scheduling and customer intake for a fast-paced plumbing firm, utilizing Nextiva for high-volume call routing and client communication. Optimized team productivity by managing complex service workflows through Trello and ClickUp, ensuring all technicians and projects remained on schedule.

• Managed end-to-end service scheduling and customer intake for a fast-paced plumbing firm, utilizing Nextiva for high-volume call routing and client communication.
• Optimized team productivity by managing complex service workflows through Trello and ClickUp, ensuring all technicians and projects remained on schedule.
• Facilitated seamless internal communication across Google Workspace, Slack, and Discord to coordinate urgent repairs and project updates in a fully remote environment.

Customer Service Representative at Autozone (2016-01 – 2019-12)

Managed high-volume accounts for professional automotive repair shops, ensuring precision in parts sourcing and rapid delivery cycles. Acted as a dedicated consultant for commercial clients, leveraging technical knowledge to reduce vehicle downtime and improve shop efficiency.

• Managed high-volume accounts for professional automotive repair shops, ensuring precision in parts sourcing and rapid delivery cycles.
• Acted as a dedicated consultant for commercial clients, leveraging technical knowledge to reduce vehicle downtime and improve shop efficiency.
• Cultivated long-term professional relationships through proactive communication and consistent order accuracy.

Customer Service Representative at Fidelity Investments (2002-01 – 2004-12)

Supported on temporary assignment the Tax-Exempt Services Department on resolving customer service issues related to providing account balances with daily evaluation, tracking and recording account activity, accurately maintaining participant's indicative data and effectively process participant request's on contributions, distributions, loan processing and indexes quoting and reporting.

• Supported on temporary assignment the Tax-Exempt Services Department on resolving customer service issues related to providing account balances with daily evaluation, tracking and recording account activity, accurately maintaining participant's indicative data and effectively process participant request's on contributions, distributions, loan processing and indexes quoting and reporting.
• Processed and enforced security policies and reviewed enrollment procedures; educated participants in investment strategies on mutual funds and accurately performed requested transactions including exchanges and asset allocations for individual portfolios.

Bilingual Sales Representative at Gateway Inc. (2001-01 – 2002-12)

Created and managed a portfolio of clients and potential customers by effectively receiving and attending incoming calls providing computer system solutions including related software and networking technology answers for home and small corporate users.

• Created and managed a portfolio of clients and potential customers by effectively receiving and attending incoming calls providing computer system solutions including related software and networking technology answers for home and small corporate users.
• Increased closing personal ratio from 50% to 80% for financial approved customers by applying SPIN selling techniques and promoting new technology products and services provided by Gateway and associated corporations achieving $250,000+ quarterly generated revenue.

Reservations Consultant/Sales Representative at Ritz Carlton hotels (2000-01 – 2001-12)

Assisted high profile guests and effectively place reservations for the Ritz Carlton hotels and Marriott Hotel properties by accurately resolving all guest requests, concerns and preferences to support the Ritz Carlton mystique of service and guest recognition of customers.

• Assisted high profile guests and effectively place reservations for the Ritz Carlton hotels and Marriott Hotel properties by accurately resolving all guest requests, concerns and preferences to support the Ritz Carlton mystique of service and guest recognition of customers.
• Awarded one of the fourteen Salutes issued in the history of the Ritz Carlton reservations team, for exceeding customer's expectations in service.

Sales Advisor/Customer Service Representative at American Express Company (1996-01 – 2000-12)

Effectively sell and promote all Travelers Cheque Products for the Traveler Cheque Service Center. Accurately receive and manage incoming customer service telephone skills by answering inquiries, process initial reports for lost or stolen Travelers Cheque products and providing information to customers, merchants, American Express employees and Representative offices.

• Effectively sell and promote all Travelers Cheque Products for the Traveler Cheque Service Center. Accurately receive and manage incoming customer service telephone skills by answering inquiries, process initial reports for lost or stolen Travelers Cheque products and providing information to customers, merchants, American Express employees and Representative offices.
• Evaluated call volume from south America and proposed 1800 landline initiative of project management targeted to cost reduction and service level improvement in the Bilingual side of the business.

Customer Service Representative at Fidelity Investments (1999-01 – 2000-12)

Collaborated on temporary assignment structured to prepare one of the largest Mutual funds corporations on the transition generated by customers concerns on Y2K issues, primarily focused on generate and maintain asset retention.

• Collaborated on temporary assignment structured to prepare one of the largest Mutual funds corporations on the transition generated by customers concerns on Y2K issues, primarily focused on generate and maintain asset retention.
• Resolve service necessities on mutual fund accounts: including balances, prices per share, market value and account features, intraday trades and account history. Assist on service for brokerage accounts regarding balances on market value, debit/credit, pending and net portfolio value, positions, trade settlement information, history and commissions table calculations.

Bachelor in Communications – University of Baja California UABC (1994-01 – 1996-12)

Bachelor in Graphic Design – Iberoamericana University (1989-01 – 1991-12)