Customer Support Specialist at Transcepta (2025-09 – Present)
Handled customer support tickets and provided platform guidance
- Handled an average of 30+ daily support tickets via email, assisting clients in resolving invoice errors and ensuring accurate document processing
- Guided customers through the platform, providing clear step-by-step instructions to update accounts, submit documents, and navigate system functionalities
- Provided high-quality customer support through email and phone calls, addressing inquiries and resolving issues in a timely and professional manner
- Improved client satisfaction by delivering empathetic, solution-oriented support while managing multiple requests in a fast-paced environment
Remote Medical interpreter at PROPIO Languages services (2025-06 – 2025-09)
Provided simultaneous interpretation during medical consultations and emergency calls
- Provide simultaneous interpretation during medical consultations, court hearings, and emergency (911) calls with a 83% QA
- Ensure clear and empathetic communication between patients and medical staff
- Manage multiple conversations effectively in high-pressure environments
- Learned first-hand about world-class customer service standards by working directly with U.S. support teams known for their patience, courtesy, and diplomacy
Restaurant Administrador at OPEN ROAD (2024-10 – 2025-05)
Managed restaurant operations and team leadership
- Implemented internal processes reducing inventory errors
- Resolved client and supplier issues promptly and professionally
- Streamlined daily operations, including inventory control, procurement, and financial reporting, to enhance efficiency
- Led a multidisciplinary team to maintain high customer service standards and improve team performance
- Developed event strategies that increased customer engagement and community presence
Owner & Administrador at UCHUS (2018 – 2024)
Directed all aspects of restaurant operations and business management
- Directed all aspects of restaurant operations, including customer service, purchasing, inventory control, and financial oversight
- Built and trained a high-performing team focused on delivering an outstanding dining experience and maintaining strong customer relationships
- Personally handled client interactions, ensuring prompt resolution of issues with professionalism and empathy
- Negotiated with suppliers to secure favorable terms, reduce costs, and guarantee product quality
- Developed and implemented marketing and loyalty strategies that increased sales and improved repeat customer rates
- Established operational procedures to improve efficiency, reduce waste, and maintain service consistency
Administrator at Movelgar (2016 – 2017)
Oversaw purchasing, inventory, and financial operations
- Oversaw purchasing, inventory, and financial operations, achieving a reduction in operational costs
- Directed hiring and training initiatives, improving team performance
- Conducted financial analyses to identify growth opportunities and optimize resource allocation
- Handled supplier relations, including registering new suppliers and ensuring compliance with required documentation
Administrador at SAFELAND (2014 – 2016)
Managed inventory control and procurement processes
- Managed inventory control and procurement processes, ensuring timely delivery of goods
- Prepared competitive bids for public and private contracts, securing 3 key deals
- Strengthened client relationships through strategic visits and tailored service offerings
Credit Analyst at Bisa Bank (2012 – 2014)
Analyzed client financial data and prepared risk assessments
- Analyzed client financial data to evaluate creditworthiness and mitigate risk
- Prepared detailed financial reports and risk assessments for decision-making
- Collaborated with cross-functional teams to improve customer acquisition
Assistant manager at SATELICAR (2011 – 2012)
Provided customer service and administrative support
- Provided customer service and support, assisting clients with vehicle alarm and GPS tracker installations
- Contacted clients to coordinate insurance renewals and service follow-ups
- Inspected vehicles upon arrival to ensure proper installation and quality standards
- Assisted management with administrative tasks and daily operations
