Rhea Anderson

To obtain a challenging position in a reputable company where I can utilize my skills and experience while gaining opportunities for personal and professional growth. I aim to contribute positively to the organization while developing my abilities and expertise for future career advancement.

Receptionist at Caliraya Heights Resorts and Events Place (2023-12 – 2025-04)

• Greeted and welcomed guests, directing them to the appropriate personnel or office.
• Answered, screened, and forwarded incoming phone calls professionally.
• Scheduled appointments and coordinated meetings and bookings.
• Handled incoming mail, packages, and office correspondence.
• Performed administrative tasks such as filing, data entry, and document preparation.
• Maintained a clean and organized reception area.
• Provided customer service by responding to visitor inquiries.
• Assisted other departments with administrative support, including HR tasks.

Stateroom Steward / Public Attendant at Norwegian Cruise Line (2019-10 – 2022-11)

• Cleaned and sanitized guest cabins, bathrooms, and common areas.
• Made beds and replaced linens regularly.
• Vacuumed carpets, cleaned floors, and maintained room cleanliness.
• Replenished toiletries, towels, and other room supplies.
• Emptied trash bins and disposed of waste properly.
• Cleaned mirrors, windows, and glass surfaces.
• Monitored housekeeping supplies and requested restocking when necessary.
• Ensured a clean, safe, and comfortable environment for guests.

Room Attendant at Lago Fishing Village (2016-03 – 2017-04)

• Cleaned and maintained guest rooms according to hotel standards.
• Replaced used linens and restocked room amenities.
• Responded to guest requests and inquiries promptly.
• Reported maintenance issues and safety hazards to management.
• Ensured security and confidentiality of guest rooms.
• Followed company safety and operational procedures.

Cashier/Barista at Infinitea (2017-05 – 2018-06)

• Manage Payments: Accurately accept payments in the form of cash, credit/debit cards, mobile wallets, and gift cards.
• Calculate & Dispense Change: Count money accurately and return the correct change to customers for cash transactions.
• Scan & Bag Items: Use POS scanners and scales to process items, verify prices, and safely pack purchased goods.
• Process Promotions: Apply valid coupons, vouchers, and discounts.
• Manage Returns & Exchanges: Process refunds, issue store credits, or swap items per store policy.
• Welcome & Assist: Greet customers warmly as they arrive and leave. Help them locate items and answer product-related questions.
• Resolve Issues: Address customer complaints, process price checks, and provide prompt resolutions.
• Promote Sales: Upsell and cross-sell items, or inform shoppers about ongoing store promotions and loyalty programs.
• Count Funds: Reconcile cash drawers at the beginning and end of shifts to ensure accurate starting funds and zero shortages.
• Maintain Float: Keep a steady supply of various cash denominations in the register and request change when necessary.
• Record Keeping: Track daily transactions, balance sheets, and prepare collection or deposit reports.
• Verify Identifications: Check customer IDs for age-restricted purchases (e.g., alcohol and tobacco).
• Prevent Loss: Follow all loss prevention and security protocols to deter fraud and theft.
• Maintain the Store: Keep the checkout area clean, sanitized, and organized. Assist with stocking shelves, rotating inventory, or managing displays during downtime.

Cruise Line Operations in Culinary Arts – Lyceum of the Philippines University (2012 – 2014)

Information Technology – AMA Computer College – Sta. Cruz, Laguna (2011 – 2012)

– Pedro Guevara Memorial National High School (2008 – 2009)

– Brgy. West Talaongan Elementary School (2003 – 2004)