Implementation Analyst

Description

Location: São Paulo – Hybrid

Compensation Currency: Brazilian Real (BRL)

Contract: Permanent Full Time (CLT) - 42h/week,

PLEASE ATTACH YOUR CV IN ENGLISH

People with disabilities are welcome at Cyncly! 

 

About us

Cyncly is a leading global provider of specialized visualization, sales, manufacturing and content software and solutions for the retail, design and manufacturing industries.

Cyncly was created to unite Compusoft, 2020 Technologies and their affiliate companies after their merger in 2021. The Company brings together more than 35 years of industry experience to provide a connected platform of configure, price, quote (CPQ) software, online space planning, computer-aided design (CAD) applications, business process management, manufacturing execution systems and enterprise resource planning (ERP). Cyncly serves more than 70,000 customers across 100 countries, with operations in North America, Europe, South America, Asia Pacific, and Africa.

At Cyncly, we are committed to fostering an increasingly diverse and inclusive environment where all voices are valued and celebrated. We prioritize representation from minority groups. We recognize that our unique approach and success stem from the wealth of perspectives brought by our diverse teams.

About the role

As a Implementation Analyst you’ll partner closely with customers and internal teams to guide smooth implementations and ensure our solutions deliver real value. You’ll help validate and document project outcomes, support knowledge sharing across the team, and strengthen long-term client relationships. This position also involves collaborating across groups, adapting to evolving project needs, and traveling as required.

Main responsibilities

• Work closely with internal and customer project teams to deliver successful implementations of FeneVision products. 

• Provide support, and guidance to our customers to help them quickly get value out of our product and solution offerings. 

• Test configuration and solutions to ensure they satisfy customer requirements. 

• Manage and update task assignments to meet company and customer commitments. 

• Create and updates client facing documentation including, but not limited to, meeting minutes and trip reports. 

• Support knowledge transfer to other team members or FeneVision groups. 

• Commitment to building long and lasting client relationships. 

Requirements:

• Completed Bachelor of Science in Engineering, Engineering Technology or equivalent. 

• Solid experience with software implementation. 

• Service oriented with the motivation to meet tight deadlines. 

• Adept at overseeing multiple tasks and projects. 

• Ability to perform individually while working as part of a global team. 

• Proactive profile and a sense of ownership of assigned project tasks. 

• Excellent communication and problem-solving skills. 

• Works independently and effectively at client sites. 

• Detail Oriented. 

• A strong knowledge of software systems 

• Advanced English. 

What we can offer you at Cyncly

• National Medical Health Plan (Unimed/ SulAmerica);

• National Dental Assistance (Unimed);

• Maternity & Paternity extension leave;

• Life Insurance;

• Meal/ Restaurant allowance (Alelo Tudo);

• Home office allowance (if applicable);

• Education Platforms and training funding;

• Gympass, Zenklub (Health app) and Guapeco (Pet Plan);

• Annual Profit Sharing Program;

• Education allowance;

• DayOff as a birthday gift;

• Agreement with pharmacies, restaurants and theaters.

Working for us

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.