Leasing Coordinator

Job Overview

We are looking for a motivated and detail-oriented Leasing Specialist to manage the leasing process from initial prospect inquiry through move-in. The ideal candidate will have strong communication and organizational skills, experience in residential real estate or property management, and the ability to effectively convert leads into qualified tenants.

Key Responsibilities

• Respond promptly to prospective tenant inquiries via phone, email, SMS, and leasing platforms.
• Qualify prospective tenants based on property requirements, rental criteria, and availability.
• Schedule and coordinate property showings, virtual tours, and follow-ups.
• Conduct property tours and clearly communicate property features, pricing, policies, and lease terms.
• Manage leasing leads through the CRM and maintain accurate records of prospect interactions.
• Follow up consistently with prospects to maximize lead conversion and occupancy.
• Process rental applications and coordinate screening, verification, and required documentation.
• Prepare and coordinate lease agreements, renewals, and move-in documentation.
• Communicate with applicants, tenants, property managers, and internal teams throughout the leasing process.
• Coordinate move-in dates, deposits, utilities, keys, and other onboarding requirements.
• Monitor available units and ensure listings have accurate pricing, photos, descriptions, and availability.
• Assist with lease renewals and identify opportunities to reduce vacancy and improve retention.
• Ensure leasing activities comply with company policies and applicable fair housing and rental regulations.
• Provide regular updates and reports on leads, applications, conversions, occupancy, and leasing performance.

Requirements

• 2+ years of experience in leasing, property management, real estate, or a related field.
• Strong understanding of the residential leasing process.
• Excellent written and verbal English communication skills.
• Strong sales, negotiation, and customer service abilities.
• Highly organized with excellent follow-up and time-management skills.
• Comfortable handling multiple prospects and applications simultaneously.
• Experience with CRM, property management, or leasing software.
• Proficiency with Google Workspace, Microsoft Office, or similar productivity tools.
• Ability to work independently in a remote or fast-paced environment.
• Knowledge of fair housing regulations and local leasing requirements is preferred.

Preferred Experience

• Experience with platforms such as AppFolio, Buildium, Propertyware, Yardi, Rent Manager, or similar PMS/CRM systems.
• Experience managing online rental listings and lead-generation platforms.
• Previous experience working with U.S. residential properties.
• Strong understanding of leasing KPIs such as lead-to-tour, tour-to-application, application-to-lease, and occupancy rates.

Key Performance Indicators (KPIs)

• Lead response time
• Lead-to-showing conversion
• Showing-to-application conversion
• Application-to-lease conversion
• Occupancy and vacancy rates
• Lease renewal rate
• Prospect follow-up completion
• Overall leasing revenue and performance