Manager, Implementation

JOB DESCRIPTIONOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary Manager, Implementation

Job Overview: In a customer-facing environment, lead processing implementation projects of a technical and non-technical nature. Deliver standard and some complex implementation activities ensuring quality and reliability of the implementations.

Major Accountabilities:

• Provide end-to-end project execution throughout processing implementation projects.
• Assess and document customer needs and according implementation activities.
• Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology.
• Guide customers through applicable MasterCard processing rules, specification, and documentation.
• Identify appropriate processing implementation support documentation (contracts, agreements, forms etc...) to be provided by customers.
• Handle multiple customer processing implementation projects in parallel.

Education: Bachelor's degree in Information Technology, Computer Science, Exact Sciences, Business, or equivalent work experience.

Knowledge / Experience:

• Three to five years of "Information Technology" system knowledge, with good understanding of network technology, applications, and project management.
• Strong knowledge in payment transaction processing and industry business principles.
• Good understanding of MasterCard's payment processing systems, formats, and associated customer host interface testing services and principles.
• Good understanding of the 4 party model and the full transaction lifecycle for MasterCard brands.

Skills/ Abilities:

• Ability to interact well with the customer.
• Good verbal and written communication skills.
• Self-starter with a desire to learn independently.
• Good project management skills.
• Ability to manage change in a technical work environment.
• Ability to understand theory/principles with business impact and apply this understanding to the work environment.
• Ability to work in matrixed organizations and cross-functional teams.
• Ability to provide basic training and overview of the functions within CIS.

Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security training in accordance with Mastercard's guidelines.

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Locations: Sao Paulo, Brazil, 6033080